Customer Success Specialist
2 weeks ago
JOB DESCRIPTION Insight Global is seeking a Customer Success Specialist to join a growing team. This role is essential in supporting clients and ensuring they have a seamless experience with the company's platform. The successful candidate will be responsible for being a subject matter expert in both the platform itself and the rules and guidelines that govern it. This role involves engaging with customers across multiple communication channels, including phone, in-platform messaging, and email. In addition to assisting users with inquiries, the Customer Success Specialist will process and review financial claims, ensuring compliance with brand guidelines and spending rules. This includes evaluating submissions for accuracy, resolving claim disputes, and providing clear, professional communication to guide users through the process. The role requires strong attention to detail, problem-solving skills, and the ability to work efficiently in a structured environment. This is a fully on-site position, five days a week. REQUIRED SKILLS AND EXPERIENCE •2+ years of experience in customer success, customer support, content compliance, account management, or a similar role. •Bachelor's degree in Business, Marketing, Communications, or a related field. •Strong written and verbal communication skills—ability to explain processes clearly and professionally. •Experience with multi-channel communication (phone, email, chat). •Strong problem-solving skills •High attention to detail when reviewing logos, brand guidelines, and financial submissions. •Ability to direct inquiries efficiently and guide users to the right information. •Comfortable working in a fast pasted, high-volume environment •On-site availability (5 days a week) NICE TO HAVE SKILLS AND EXPERIENCE • Bilingual (French/English/Spanish). • Experience in marketing or brand compliance. • Background in a fast-growing software company. • Knowledge of advertising industry standards and guidelines. • Familiarity with Slack, Notion, Intercom, Google Workspace, and Microsoft Office.
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Customer Success Specialist
1 week ago
Ontario, Canada Insight Global Full timeRequired Skills & Experience •2+ years of experience in customer success, customer support, content compliance, account management, or a similar role. •Bachelor's degree in Business, Marketing, Communications, or a related field. •Strong written and verbal communication skills—ability to explain processes clearly and professionally. •Experience...
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Customer Success Specialist
6 days ago
Vaughn, Ontario · Information Technology, Canada Futuretek Full time $60,000 - $90,000 per yearCustomer Success SpecialistApplicants must demonstrate fluent and articulate communication skills in English.As a Customer Success Specialist you will be responsible for delivering a premium support experience to our clients. You will build and maintain strong relationships with high-value customers, addressing their unique needs and ensuring their gaming...
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Ontario, Canada Bilingual Source Full timeBilingual Customer Success and Training Specialist (French required) Introduction Are you fluent in French and passionate about education? Our client is looking for a calm, reliable, and collaborative Bilingual Customer Success and Training Specialist to support educators and districts across Canada. This role is ideal for someone who values structured work,...
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Ontario, Canada Bilingual Source Full timeBilingual Customer Success and Training Specialist (French required) Introduction Are you fluent in French and passionate about education? Our client is looking for a calm, reliable, and collaborative Bilingual Customer Success and Training Specialist to support educators and districts across Canada. This role is ideal for someone who values structured work,...
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Ontario, Canada Bilingual Source Full timeBilingual Customer Success and Training Specialist (French required) Introduction Are you fluent in French and passionate about education? Our client is looking for a calm, reliable, and collaborative Bilingual Customer Success and Training Specialist to support educators and districts across Canada. This role is ideal for someone who values structured work,...
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Ontario, Canada Bilingual Source Full timeBilingual Customer Success and Training Specialist (French required) Introduction Are you fluent in French and passionate about education? Our client is looking for a calm, reliable, and collaborative Bilingual Customer Success and Training Specialist to support educators and districts across Canada. This role is ideal for someone who values structured work,...
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Ontario, Canada None Full timeBilingual Customer Success and Training Specialist (French required)IntroductionAre you fluent in French and passionate about education? Our client is looking for a calm, reliable, and collaborative Bilingual Customer Success and Training Specialist to support educators and districts across Canada. This role is ideal for someone who values structured work,...
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Ontario, Canada Bilingual Source Full timeBilingual Customer Success and Training Specialist (French required)IntroductionAre you fluent in French and passionate about education? Our client is looking for a calm, reliable, and collaborative Bilingual Customer Success and Training Specialist to support educators and districts across Canada. This role is ideal for someone who values structured work,...
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ontario, Canada Bilingual Source Full timeBilingual Customer Success and Training Specialist (French required)IntroductionAre you fluent in French and passionate about education? Our client is looking for a calm, reliable, and collaborative Bilingual Customer Success and Training Specialist to support educators and districts across Canada. This role is ideal for someone who values structured work,...
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Customer Success Specialist
6 days ago
Ottawa, Ontario, KK G, Canada Trellis Full time $60,000 - $120,000 per yearAbout TrellisTrellis is a B2B SaaS company that provides an AI-powered software platform for eCommerce merchants to generate more demand for their products. We use the latest advancements in artificial intelligence and automation to drive profitable sales for our clients. Our software platform currently supports marketplaces like Amazon and Google...
