Customer Success Specialist

6 days ago

Vaughn Ontario Information Technology, Canada Futuretek Full time
Customer Success Specialist

Applicants must demonstrate fluent and articulate communication skills in English.

As a Customer Success Specialist you will be responsible for delivering a premium support experience to our clients. You will build and maintain strong relationships with high-value customers, addressing their unique needs and ensuring their gaming experience is seamless and enjoyable.

Main Responsibilities: 
  • Proactively engage with clients to build and nurture relationships, understanding their preferences and providing personalized support.
  • Issue Resolution: Handle and resolve escalated issues from our clients, demonstrating a high level of problem-solving skills and attention to detail.
  • Account Management: Manage our high valued clients  accounts, ensuring accurate and up-to-date information and providing assistance with account-related matters.
  • Exclusive Offers and Rewards: Collaborate with marketing and promotions teams to provide VIP clients with exclusive offers, rewards, and personalized gaming experiences.
  • Feedback Collection: Gather feedback from VIP clients  to identify areas for improvement and communicate insights to the broader team.
Requirements

Bachelor's degree in a relevant field or equivalent work experience.
  • Applicants must demonstrate fluent and articulate communication skills in English
  • Experience: Minimum 2 Years of experience in customer support, with a focus on VIP or high-value clients.
  • Customer-Centric: Passionate about providing exceptional service and understanding the unique needs and expectations of our clients
  • Communication Skills: Excellent communication skills, both written and verbal, with the ability to engage effectively
  • Problem-Solving: Strong analytical and problem-solving skills, with the ability to handle complex issues and provide innovative solutions for our clients.
  • Confidentiality: Ability to handle sensitive information with discretion and maintain the confidentiality of our clients
Benefits
  • Exciting projects using cutting-edge technologies, Collaborative and supportive work environment
  • Competitive salary and bonuses, Fantastic company events
  • Opportunities for career development, growth and advancement
  • Group benefits including extended healthcare, dental care, vision care, and disability insurance
  • On-site leisure facilities, On-site parking, send resume to
Elena Ricci

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