Account Manager

7 days ago

Saskatoon, Canada HomeTeam Network Full time

Role Overview: HomeTeam Live is seeking a versatile, high-energy, and professional Account Manager. In this hands-on role, you will be responsible for the onboarding and ongoing operations support as a key representative of our brand. This position is perfect for a "jack-of-all-trades" person who loves sports, thrives in fast-paced environments, and takes pride in delivering exceptional service to clients and venue staff. Compensation: $33k - $42k CAD annually Location: For business reasons, this position needs to be based in Saskatchewan. Occasional trips to Saskatoon or Regina spaces will be required but will be infrequent and pre-scheduled. Client Relationship Management • Serve as the main contact for assigned clients, ensuring needs are addressed promptly and effectively. • Anticipate client needs and provide proactive solutions, acting as a trusted advisor. • Coordinate marketing and creative requests by gathering client assets, submitting requests internally, and delivering completed materials back to clients. • Maintain regular client touchpoints: at least weekly during season and monthly during off-season. • Identify and implement ways to increase client revenue, including but not limited to : • Tournament pages and event marketing • Leveraging highlights on social media • Creative campaigns and content opportunities Onboarding & Client Success • Guide new clients through the onboarding process for a smooth transition into HTN's platform and services. • Collaborate with internal teams to align onboarding steps, client training and information, proper stream access and scheduling. • Monitor client Slack channels to track stream success and ensure challenges are followed up internally and addressed directly with the client. • Proactively identify blockers or risks and escalate to Accounts leadership when needed. Operations Support • Manage and maintain client broadcast schedules; pass scheduling details to the operations team for accuracy. • Support portable kit clients with camera training (leveraging the operations team when available). • Coordinate with Implementation for new installations, camera changeovers, or hardware replacements. Ensure accurate invoicing and payment through coordination with Finance, as well as update projections as necessary Coordinate enhanced production as needed to ensure a client deliverables are met during live broadcast and post-production Content & Creative Management • Build and manage client hubpages, ensuring they remain updated with graphics, ads, schedules, and other relevant information. • Facilitate graphics and promotional requests, ensuring client visibility across: • HTN's social media • Email campaigns • Client marketing opportunities of social media, newsletter, website links, signage, etc ⸻ Qualifications • 2+ years of experience in account management, client success, or project coordination (sports/media/tech industry experience is a plus). • Strong relationship management and communication skills. • Highly organized with the ability to manage multiple clients and competing priorities. • Comfortable with technology, livestreaming platforms, or camera systems. • Problem-solving mindset with a client-first focus.

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