Reservations Coordinator

COMPANY OVERVIEW:Imagine unforgettable travel experiences that fuel meaningful change. At LuxGive, we've woven this vision into reality, becoming the undisputed leader in luxury consignment experiences. Our mission? To be the leaders of travel with purpose; weaving philanthropy into every journey.Our founders, veterans of the luxury rental industry, leveraged their expertise and extensive network to build this groundbreaking platform. We've meticulously constructed a team that combines travel industry professionals with an unwavering commitment to exceptional service. Together, we source and deliver dream vacations in stunning private homes and resorts around the world.Since 2019, our innovative approach has facilitated over $40 million in donations, empowering non-profit organizations and enriching the lives they touch. As a fully remote company, we foster a supportive and inclusive culture where team members share a passion for creating positive change. Join us and be part of a mission that elevates travel, transforms lives, and leaves a lasting legacy.POSITION SUMMARY:LuxGive is looking for a passionate Reservations Coordinator to support guests during the pre-arrival stage of their trip-planning process. If you are passionate about travel, have an entrepreneurial spirit, and want to make an impact, then we'd love to hear from you We are looking for candidates who have previous experience in hospitality within the travel industry, ideally having spent time abroad traveling, and/or living. We love creative people who have a great sense of humor, take ownership, and desire to be part of a team that impacts non-profit organizations.RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO: Support the Reservations team with inbound Charity trip winner communications including emails, phone and SMS messages. Interface with Charity trip winners to secure their property reservations and itinerary items. Input and organize information in Salesforce as well as ensure existing information is accurate.Provide general support for those who have questions about their won experience, such as booking expirations, destination preferences and escalations.Research up-to-date information about destinations and be resourceful when limited information is available.Identify department growing points and be a team player to introduce new ideas and processes to improve efficiencies.Build and develop strong relationships with new and existing suppliers.Serve as a subject expert in answering property-related questions, booking inquiries, destination knowledge, and trip experiences.THE IDEAL CANDIDATE WILL HAVE:Minimum 2 years experience in hospitality and/or service-related experience, preferably in the travel industry.Excellent communication skills - listening, writing, speaking, and communicating through multiple channels such as e-mail, phone, and text.Superior resolution skills, including the ability to de-escalate, identify and solve potential concerns for travelers.Proven organizational skills, effectively prioritizing, multi-tasking, following up, and delivering on commitments in a fast-paced remote working environment.General travel knowledge and an interest in staying on top of destination knowledge for experiences.Excellent relationship-building skills, with the ability to quickly build rapport with travelers and understand their ideal travel experiences.Prior experience using Salesforce (or other CRM programs), G-Suite, and/or Office.Self-motivated with a can-do attitude.Ability to manage one's inbox and aptitude to reply in a timely manner to all correspondence.A sincere passion for helping others and positively contributing to the company culture.Please note this position potentially requires weekend coverage.