Guest Service Agent

2 weeks ago

Fredericton New Brunswick EBY Canada InnVest Full time

The Guest Service Agent position is generally responsible for representing the hotel to the guest throughout the stages of the guest's stay, determining the guest's reservation status and identifying their duration of stay.  They will also process the guest's method of payment, be customer-service oriented, and work closely with the housekeeping and maintenance departments to ensure room status reports are current and up-to-date.

Duties include but are not limited to:

  • Create a welcoming environment for guests
  • Register guests and assign rooms, accommodating special requests whenever possible
  • Complete pre-registration and blocking of rooms for reservations/guest arrival
  • Thoroughly understand and adhere to proper credit and cash handling policies and procedures
  • Understand room status and room status tracking
  • Know room locations, types of rooms available and room rates
  • Use suggestive selling techniques to sell room and to promote other services of the hotel
  • Coordinate room status updates with housekeeping department
  • Possess working knowledge of the reservations, takes reservations for guests both in house and call in, understanding cancellation procedures
  • Process guest check outs
  • Post and file all changes to guest accounts
  • Work closely with all hotel departments to improve service delivery and efficiency
  • Use proper telephone etiquette
  • Report any unusual occurrences or requests to the manager or supervisor
  • Know all safety and emergency procedures, is aware of accident prevention policies
  • Ensure the work environment is tidy and well organized at all times (lobby)
  • Adhere to all health and safety guidelines and standards

  • Guest Service Agent

    4 days ago

    Fredericton, New Brunswick, Canada Crowne Plaza Lord Beaverbrook Fredericton Full time

    As Fredericton's only 4+ star downtown waterfront hotel, the Crowne Plaza offers an exciting and rewarding workplace. Employees have the opportunity to learn from top hospitality professionals and enjoy benefits such as travel discounts at IHG Hotels & Resorts worldwide.Job PurposeThe Guest Service Agent is the first point of contact and plays a crucial role...

  • Guest Services Agent

    2 weeks ago

    Tofino, British Columbia, Canada Surf Grove Campground Full time

    Position Title: Guest Services AgentDepartment: Guest ServicesSchedule: As operations require, including weekends and statutory holidaysStart Date: Looking to onboard new staff between March and June for the 2025 seasonPOSITION SUMMARYReporting to the Guest Services Manager and Supervisor(s) the Guest Services Agent will ensure an optimal guest experience...

  • Seasonal Guest Service Agent Summer 2026

    4 days ago

    St. Andrews, New Brunswick, EBT, Canada InnVest Full time

    THE OPPORTUNITY:GUEST SERVICES AGENTREPORTS TO GUEST SERVICES MANAGERTHE COMPANY:Passion Drives Performance.  InnVest succeeds because our people love what we do. Our entire team shares a deep-rooted passion for the world of hospitality & travel that extends far beyond the walls of our offices and locations.Our company culture is built on collaboration.  A...

  • Guest Service Agent

    1 week ago

    Regina, Saskatchewan, SZA, Canada InnVest Full time

    Primary Responsibilities: Registers guests into the hotel in a prompt and courteous manner using upselling techniques to maximize room rates; prepares for group check in and out and VIP arrivals; becomes informed of events/ functions in the hotel during the shift.Checks guests out of the hotel; processes customer payments according to established policies...

  • Guest Service Agent

    1 week ago

    Revelstoke, BC, Canada Basecamp Resorts Full time

    Guest Service AgentRevelstoke, BC About Basecamp Resorts & EverwildBasecamp is a rapidly growing chain of boutique hotels based in Canmore, Banff, Lake Louise & Kananaskis in Alberta and Revelstoke in British Columbia. We are an energetic team driven by our core values and providing our guests a home away from home. Everwild Nordic Spa and Hotel aims to...

  • Guest Service Agent

    2 weeks ago

    Québec, Quebec, GVM, Canada Germain Hôtels Full time

    "What can I do for you?" is your mantra?We're looking for that person who uses his or her curiosity and attentiveness to every encounter every day. This person acts as an ambassador with our guests when they arrive at one of our establishments. The Guest Service Agent informs, greets, and helpsgenerate personalized attention to ensure our guests have a...

  • Guest Service Agent

    2 weeks ago

    Tecumseh, Ontario, NKB, Canada Crescent Careers Full time

    We are a team of hospitality professionals that are deeply connected to & proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we doWe understand what it takes to be a part of something great. We will encourage you to bring your true self to work every day, we will celebrate you...

  • Seasonal Guest Services Agent

    1 week ago

    Rossland, British Columbia, VGY, Canada Crescent Careers Full time

    At Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to & proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we do We understand what it takes to be a part of something great. We will encourage you to bring your true self to work...

  • Guest Services Agent

    1 week ago

    Tofino, British Columbia, Canada JGE Ocean Village Full time

    POSITION SUMMARYReporting to the Guest Services Supervisor, the Guest Services Agent will ensure an optimal guest experience through the highest quality of customer service. The Guest Services Agent promotes a positive image of the property to guests, and accommodates guests during their stay in an attentive, courteous and friendly manner. **We are open...

  • Guest Service Agent

    6 days ago

    New Westminster, Canada Viaggio Hospitality Group Full time

    **The Opportunity** There is no better place that demonstrates this passion than **The Met Hotel**, a charming 27 room Boutique Hotel located in New Westminster. **What You’ll Do** - **Must have availability/flexibility to work a variety of shifts**: - Providing courteous, professional and pleasant phone manners - Checking clients in and out, promptly,...