IT Support Shift Lead

1 week ago


St Thomas, Canada KTek Resourcing Full time

Title : IT support shift leadRole : Saint Thomas, ON (Onsite)Position: ContractJob Overview : Administering and supporting IT systems in the production and office environmentInstallation, configuration of operating systems and special softwareParts incoming and outgoing including documentation and creating reportsAccepting incoming incidents and customer inquiriesProcess service/support requestsSystematic troubleshooting of problems in 1st and 2nd level supportCreate evaluations using ExcelMaintain and manage asset data "Good hands-on with PowerBITo provide support for on call escalations and doing root cause analysis of given issueTo independently resolve tickets within agreed SLA of ticket volume and timeTo adhere to quality standards, regulatory requirements and company policiesWork on value adding activities such Knowledge base update & management, Training freshers, coaching analystsTo ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases



  • St Thomas, Canada KTek Resourcing Full time

    Title : IT support shift lead Role : Saint Thomas, ON (Onsite) Position: Contract Job Overview : Administering and supporting IT systems in the production and office environment Installation, configuration of operating systems and special software Parts incoming and outgoing including documentation and creating reports Accepting incoming incidents and...


  • St. Thomas, Canada KTek Resourcing Full time

    Title : IT support shift lead Role : Saint Thomas, ON (Onsite) Position: Contract Job Overview : Administering and supporting IT systems in the production and office environment Installation, configuration of operating systems and special software Parts incoming and outgoing including documentation and creating reports Accepting incoming incidents and...


  • St Thomas, Canada KTek Resourcing Full time

    Title : IT support shift lead Role : Saint Thomas, ON (Onsite) Position: Contract Job Overview : - Administering and supporting IT systems in the production and office environment - Installation, configuration of operating systems and special software - Parts incoming and outgoing including documentation and creating reports - Accepting incoming...

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  • St. Thomas, Ontario, Canada KTek Resourcing Full time $45,000 - $70,000 per year

    Title : IT support shift leadRole : Saint Thomas, ON (Onsite)Position: ContractJob Overview :Administering and supporting IT systems in the production and office environmentInstallation, configuration of operating systems and special softwareParts incoming and outgoing including documentation and creating reportsAccepting incoming incidents and customer...

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  • St. Thomas, Canada KTek Resourcing Full time

    Title : IT support shift leadRole : Saint Thomas, ON (Onsite)Position: ContractJob Overview : Administering and supporting IT systems in the production and office environmentInstallation, configuration of operating systems and special softwareParts incoming and outgoing including documentation and creating reportsAccepting incoming incidents and customer...


  • st thomas, Canada KTek Resourcing Full time

    Title : IT support shift leadRole : Saint Thomas, ON (Onsite)Position: ContractJob Overview : Administering and supporting IT systems in the production and office environmentInstallation, configuration of operating systems and special softwareParts incoming and outgoing including documentation and creating reportsAccepting incoming incidents and customer...


  • St Thomas, Canada KTek Resourcing Full time

    Title : IT support shift leadRole : Saint Thomas, ON (Onsite)Position: ContractJob Overview : Administering and supporting IT systems in the production and office environmentInstallation, configuration of operating systems and special softwareParts incoming and outgoing including documentation and creating reportsAccepting incoming incidents and customer...


  • St Thomas, On, Canada KTek Resourcing Full time

    Title : IT support shift lead Role : Saint Thomas, ON (Onsite) Position: Contract Job Overview : Administering and supporting IT systems in the production and office environment Installation, configuration of operating systems and special software Parts incoming and outgoing including documentation and creating reports Accepting incoming incidents and...