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IT Support Shift Lead
4 weeks ago
IT Support Shift Lead
Location: - St Thomas, ON
JD: - Administering and supporting IT systems in the production and office environment
Installation, configuration of operating systems and special software
Parts incoming and outgoing including documentation and creating reports
Accepting incoming incidents and customer inquiries
Process service/support requests
Systematic troubleshooting of problems in 1st and 2nd level support
Create evaluations using Excel
Maintain and manage asset data "
Good hands-on with PowerBI
To provide support for on call escalations and doing root cause analysis of given issueTo independently resolve tickets within agreed SLA of ticket volume and timeTo adhere to quality standards, regulatory requirements and company policiesWork on value adding activities such Knowledge base update & management, Training freshers, coaching analystsTo ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases
Thanks & Regards,
Trayambkeshwer Dwivedi (Trayam), Sr. Technical Recruiter
Raas infotek corporation
262 Chapman road, Suite 105A, Newark, DE-19702
Direct number: 3022869764 | 132
Text Now: (424) 222 7980
Email: trayambkeshwar.dwivedi@raasinfotek.com