Information Technology Support Specialist

19 hours ago

Montreal, Canada Infotree Global Solutions Full time

Job Title: IT Support Specialist Duration: 3 Months Location: Montreal, QC H3A1L2 (Onsite) Notes: Candidates are required to speak French, Bilingual (French and English) Responsibilities: Troubleshoot hardware and software problems with Apple and Windows products, including desktop and laptop hardware Image and deploy laptops and desktops using standard MDM deployment tools (JAMF, Ninja1, and AirWatch) Support and assist employees using AV systems, both onsite and remote, including CFM Google Meet, projectors, audio and video conferencing Assist with AV setup for internal meetings and events Okta, Google, and software service administration Deploy and support software to end-users Respond to support requests in the IT Helpdesk both in person and via our ticketing system Managing inventory for hardware and software Know and work with your points of escalation to improve the End User experience Improving and updating our internal and user facing Kbase Requirements A positive, service-oriented attitude with a customer obsession mindset 2-3+ years of experience in IT support roles Basic to intermediate networking skills, including an understanding of servers, switches, WiFi, etc Experience with administration of Apple computer products using enterprise management tools Knowledge and hands-on experience managing Windows laptops and desktops Experience using and managing ticket-based enterprise workflow management systems, particularly ITIL Service Desk software and Confluence Strong macOS hardware and software troubleshooting experience Solid critical thinking and problem-solving skills Ability to lift heavy equipment (50+ pounds) as needed

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