Information Technology Support Specialist

5 days ago

Montreal, Quebec, Canada Swoon Full time $104,000 - $130,000 per year

Are you a service-obsessed, detail-oriented IT professional who thrives in a fast-paced, dual-platform environment?

Our client, a leading
Transportation-as-a-Service (TaaS)
company that connects millions of riders and drivers across the US and Canada, is looking for an experienced
IT Support Specialist
to join their team in their
Montreal HQ
. This company is a key player in urban mobility, focused on innovation, community, and providing the world's best transportation solutions.

This is a dynamic, long-term contract role primarily supporting their
Engineering and Operations
teams across a distributed network that includes the US, Mexico, and Eastern Europe. You'll be the essential on-site presence ensuring their technology runs smoothly, from deploying hardware to managing enterprise applications and troubleshooting complex AV issues.

What You'll Do:

  • Endpoint Management:
    Image, deploy, and manage Mac and Windows laptops/desktops using enterprise MDM tools like
    JAMF, Ninja1, and AirWatch
    .
  • Troubleshooting:
    Solve hardware and software issues across both
    Apple (macOS)
    and
    Windows
    products.
  • A/V Support:
    Be the primary contact for
    on-site and remote AV systems
    including
    CFM Google Meet, projectors, and video conferencing
    for meetings and internal events.
  • Administration:
    Manage and support core enterprise services, including identity management with
    Okta
    and general administration of
    Google Workspace
    and other software.
  • Service Delivery:
    Respond to support requests via the IT Helpdesk both in person and via our
    ticketing system
    , adhering to best practices (e.g.,
    ITIL
    principles).
  • Inventory & Process:
    Maintain accurate hardware and software inventory and actively contribute to the
    internal and user-facing Kbase (Confluence)
    to improve the overall End User experience.
  • Collaboration:
    Work closely with other IT escalation points and team members across a distributed organization.

What You'll Need to Succeed:

  • Experience:
    2–3+ years
    of hands-on experience in an IT Support role, ideally supporting a high-growth or engineering-focused organization.
  • Bilingual Fluency:
    Required fluency in both French and English
    to effectively support the local office and communicate with the global team.
  • Technical Depth:
  • Demonstrated expertise in administering
    Apple/macOS
    products using enterprise management tools (JAMF preferred).
  • Strong knowledge and hands-on experience supporting and managing
    Windows
    laptops and desktops.
  • Basic to intermediate
    networking skills
    , including familiarity with servers, switches, and WiFi configurations.
  • Process & Tools:
    Proven experience using and managing
    ticket-based enterprise workflow systems
    and a strong understanding of
    ITIL Service Desk
    concepts. Experience managing a
    Confluence
    knowledge base is a strong asset.
  • Soft Skills:
    A positive,
    service-oriented attitude
    with a true
    customer obsession
    mindset. Must be a strong collaborator, detail-oriented, and a solid critical thinker and problem-solver.
  • Physical Requirement:
    Ability to lift heavy equipment (
    50+ pounds
    ) as needed for desk setups and inventory management.

If you're ready to make a significant impact on a leading transportation technology company and are excited by the challenge of supporting complex technologies in a dynamic, high-energy setting, we encourage you to apply

The target hiring compensation range for this role is 27/hr-32/hr. Compensation is based on several factors including, but not limited to education, relevant work experience, relevant certifications, and location.

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