Bilingual Team Leader, Business Management

LeverageTek is actively seeking a Bilingual Team Leader, Business Management (Translation Services) for a permanent / fulltime opportunity with its Ottawa-based customer. Work Location Remote Security Requirement Eligible for Government of Canada Enhanced Reliability Clearance Key Tasks Operational Leadership & Workflow Optimization Lead the design, development, implementation, and evaluation of core business functions that enhance intake, workflow management, tracking, and quality control systems. Streamline the coordination of translation requests to ensure efficient, scalable, and consistent service delivery. Optimize processes, identify opportunities for improvement, and support the implementation of technology and digital tools to strengthen operational effectiveness. Maintain well-documented procedures, internal guidelines, and documentation to ensure consistency, quality control, and knowledge transfer across the team. Data Analysis, Reporting & Continuous Improvement Collect, analyze, and report on operational data, including work volume, service levels, and team capacity. Produce performance metrics and KPIs to inform planning, forecasting, and ongoing process improvements. Provide strategic insights and recommendations to support operational decision-making and long-term team sustainability. Client Partnership & Stakeholder Engagement Serve as a key liaison with internal clients, ensuring alignment between business objectives and translation service delivery. Promote effective communication and strong working relationships across teams, supporting high levels of client satisfaction. Contribute to the development and monitoring of service standards and operational priorities across the organization. Human Resources Coordination & Team Supervision Support the Program Leader in managing human resources requirements to enable scalable and effective service delivery. Supervise team members, including supporting recruitment, onboarding, coaching, and ongoing professional development. Foster a collaborative, motivated team culture grounded in high performance and continuous learning. Budgeting, Resource Planning & Business Support Contribute to staffing plans, budget development, and resource allocation to meet operational needs. Support the development of business cases and organizational planning initiatives that promote sustainable growth and long-term success. Key Qualifications Strong Business Operations & Workflow Optimization Experience: Several years of business management/operations experience, ideally in a translation or similar environment, with proven ability to streamline processes and implement operational improvements. Leadership & Human Resources Coordination Experience: Demonstrated experience supervising staff, supporting recruitment, onboarding, coaching, and contributing to team development. Strong Analytical Skills & Experience with Data-Driven Reporting: Ability to analyze operational data, produce metrics, KPI's and translate insights into process and planning recommendations. Qualifications Strong leadership capabilities, demonstrated business acumen, and proven experience managing or supporting team operations. Exceptional communication, interpersonal, and relationship-building skills. Advanced analytical abilities, with experience in data tracking, reporting, and KPI development. Ability to balance multiple priorities in a fast-paced environment while maintaining a high level of client service. Strong understanding of workflow optimization, process improvement, and operational best practices. Proficiency with project management tools, digital systems, Microsoft Office, and familiarity with translation tools (an asset). Minimum: University degree in business administration, project management, public administration, or a related field. Experience: At least five years of experience in business management or operations , ideally within a translation agency or similar environment. Demonstrated experience in leadership, human resources coordination, and business operations management. Comprehensive understanding of best practices, methods, and trends in communications and business management. Familiarity with standard translation tools, project management principles, and digital documentation standards. About LeverageTek Staffing Solutions Thank you for taking the time to apply Since our company's inception in March 2003, LeverageTek Staffing Solutions has worked to become a trusted partner with our consultants and customers. LeverageTek provides end-to-end, cross-functional staffing solutions throughout North America. With thousands of successful engagements to our credit with leading public and private sector organizations, we are the experts in identifying, deploying, and supporting IT and business talent on a contract, contract-to-hire, and permanent basis. Our responsive service and ability to deliver the right fit, on time and within budget, often leads to repeat engagements and a long-standing relationship. Accessibility accommodations are available upon request