Contact Centre Reporting
1 week ago
Reporting & Integration Genesys Analyst (9 Month Contract)ABOUT USAt The Travel Corporation (TTC), our philosophy is simple: we create enriching travel experiences through exceptional service, quality, and value. With over 100 years of global expertise, our ethos of being Driven by Service keeps our values—passion, people, and purpose—at the heart of everything we do.Across 70 countries and a portfolio of award-winning brands, we design and deliver immersive, innovative, and responsible travel experiences that create life-changing moments for our guests. Join us and experience the TTC difference.OUR VALUESDriven by ServicePassion for TravelCommitment to Customers and Our PeopleCommitment to Social Responsibility and Our 5-Year Sustainability StrategyPOSITION SUMMARYThe Contact Centre Reporting & Integration Analyst will play a key role in TTC's migration from an on-premise system to a modern, cloud-based contact centre platform. This role ensures that data is accurately sourced, structured, and integrated into our analytics environment to support consistent, scalable reporting across all regions.Working closely with Commercial Reporting, IT, and Contact Centre leadership, you will design data models, validate KPI readiness, and build automated reporting that enables meaningful insights and strengthens operational and sales decision-making.KEY RESPONSIBILITIESData Integration & ManagementIntegrate, validate, and maintain clean contact centre data from the new cloud-based system.Build SQL datasets and collaborate with IT/vendors to resolve data issues.Ensure accurate capture and reportability of all key contact centre KPIs.Reporting & AutomationDevelop and enhance Power BI dashboards in partnership with the Contact Centre Performance Analyst.Automate reporting processes for reliable, consistent data refreshes.Maintain consistent definitions and calculations across global reporting.Analysis & InsightWrite SQL queries to validate data accuracy and support performance analysis.Identify trends and opportunities to improve contact centre performance.Collaboration & GovernanceWork with business stakeholders, IT, and vendors throughout the migration.Maintain governance of KPIs, data sources, and calculations.Support end-user adoption of new dashboards and reporting tools.WHAT YOU BRINGMust have prior experience using Genesys and/or working in a contact centre environment3+ years' experience in analytics, reporting, or data integrationStrong SQL skills, including building and optimizing complex queriesExperience with cloud-based contact centre platforms and core performance metricsProficiency in Power BI (data modelling, visualisation, DAX)Strong analytical, communication, and cross-functional collaboration skillsHigh attention to detail with a focus on data accuracy and scalable processesWHAT WE OFFER YOUGrowth Opportunities – Learning budget, professional development programs, and clear career pathwaysPurpose-Driven Perks – Paid volunteer days and involvement in sustainability initiativesReady to Join Us? Apply todayFor more about us, visit www.ttc.com.The Travel Corporation is proud to be an equal opportunity employer. We not only encourage and support diversity in the workplace, we celebrate it If you feel you have the skills and experience to thrive in a supportive and inclusive environment, we want to hear from you
-
Contact Centre Reporting
3 weeks ago
Toronto, ON, Canada The Travel Corporation Full timeReporting & Integration Genesys Analyst (9 Month Contract) At The Travel Corporation (TTC), our philosophy is simple: we create enriching travel experiences through exceptional service, quality, and value. With over 100 years of global expertise, our ethos of being Driven by Service keeps our values— passion, people, and purpose —at the heart of...
-
Contact Centre Reporting
2 weeks ago
Toronto, On, Canada The Travel Corporation Full timeReporting & Integration Genesys Analyst (9 Month Contract) ABOUT US At The Travel Corporation (TTC), our philosophy is simple: we create enriching travel experiences through exceptional service, quality, and value. With over 100 years of global expertise, our ethos of being Driven by Service keeps our values— passion, people, and purpose —at the heart of...
-
Contact Centre Reporting
2 weeks ago
Toronto, ON, Canada The Travel Corporation Full timeReporting & Integration Genesys Analyst (9 Month Contract) ABOUT US At The Travel Corporation (TTC), our philosophy is simple: we create enriching travel experiences through exceptional service, quality, and value. With over 100 years of global expertise, our ethos of being Driven by Service keeps our values— passion, people, and purpose —at the heart of...
-
WFM Analyst — Intraday
2 weeks ago
Toronto, Canada Scotiabank Full timeA leading bank in the Americas is seeking an Analyst for Workforce Management to analyze contact centre performance in Toronto. The role includes monitoring key performance indicators, managing scheduling, and providing operational insights. Candidates must have strong analytical skills, experience with MS Excel, and a background in contact centre...
-
WFM Analyst — Intraday
3 days ago
Toronto, Canada Scotiabank Full timeA leading bank in the Americas is seeking an Analyst for Workforce Management to analyze contact centre performance in Toronto. The role includes monitoring key performance indicators, managing scheduling, and providing operational insights. Candidates must have strong analytical skills, experience with MS Excel, and a background in contact centre...
-
WFM Analyst — Intraday
3 days ago
Toronto, Canada Scotiabank Full timeA leading bank in the Americas is seeking an Analyst for Workforce Management to analyze contact centre performance in Toronto. The role includes monitoring key performance indicators, managing scheduling, and providing operational insights. Candidates must have strong analytical skills, experience with MS Excel, and a background in contact centre...
-
Team Supervisor, Contact Centre
2 weeks ago
Toronto, Canada AGCO Full time**Position Title**: Team Supervisor, Contact Centre **Term**: Permanent, Full-Time **Division/Branch**: Communications and Service Experience Division / Service Strategy and Experience Branch **Application Deadline**: October 10, 2025 **Level**: Level 9 **Salary Range**: Min: $84,154 to Max: $105,195 **Work Location**: Head Office, Toronto, ON The Alcohol...
-
Sales and Contact Centre Representative
2 weeks ago
Toronto, Canada Centre des sciences de l`Ontario Full time**The Opportunity**: Guided by our mission to inspire passion for the human adventure of discovery, the Science Centre: - Believes science, technology and innovation will help us shape a better future for society and our planet - Provides opportunities to explore, learn and collaborate - Moves a positive and enduring impact on the lives of individuals and...
-
Contact Centre Agent
2 days ago
Toronto, Canada The Travel Corporation (Canada) Full timeThe Travel Corporation is an industry leader, and career opportunities at The Travel Corporation are as diverse as the travel experiences we offer. Our teams, our family, is absolutely our greatest asset. Working with a collaborative team spirit, we are dedicated to providing exceptional service to our customers. The Travel Corporation offers employees a...
-
Contact Centre, Bilingual Supervisor
7 days ago
Toronto, Canada The Home Depot Canada Full time**With a career at The Home Depot, you can be yourself and also be part of something bigger.** Contact Centre Supervisor must (a) demonstrate the four pillars of Home Depot leadership behaviours Respect, Develop, Celebrate and Inspire (b) provide outstanding customer service to our Customers and Associates to drive the sales and profitability of the...
