WFM Analyst — Intraday

Job Summary: Duties & Responsibilities: Real-Time Monitoring (25%) - Monitor the real-time operation of call queues and service levels. - Take action to maximize schedule adherence. - Assist in managing phone staffing to ensure service levels are met. - Monitor shrinkage, schedule adherence, and variance reports of daily traffic volumes. - Prepare root cause...

A leading financial institution in Toronto is seeking a Manager, Business Systems Analyst to join the Intraday Liquidity Technology team. This role encompasses leading a team that analyzes business and data requirements, develops solutions for intraday liquidity, and ensures project milestones are met. Candidates should possess over 10 years of relevant...

A leading financial institution in Toronto is seeking a Manager, Business Systems Analyst to join the Intraday Liquidity Technology team. This role encompasses leading a team that analyzes business and data requirements, develops solutions for intraday liquidity, and ensures project milestones are met. Candidates should possess over 10 years of relevant...

Title: Analyst, Workforce Management, Scotia iTRADE - Toronto/Montreal Requisition ID: Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. The Analyst, Reporting and Intraday Management is responsible for proactively monitoring, analyzing and reporting performance on iTRADE Contact Centre (CC) to achieve the...

Title: Analyst, Workforce Management, Scotia iTRADE - Toronto/Montreal Requisition ID: Join a purpose driven winning team, committed to results, in an inclusive and high‑performing culture. The Analyst, Reporting and Intraday Management is responsible for proactively monitoring, analyzing and reporting performance on iTRADE Contact Centre (CC) to achieve...

Title: Analyst, Workforce Management, Scotia iTRADE - Toronto/Montreal Requisition ID: 244981 Join a purpose driven winning team, committed to results, in an inclusive and high‑performing culture. The Analyst, Reporting and Intraday Management is responsible for proactively monitoring, analyzing and reporting performance on iTRADE Contact Centre (CC) to...

Title: Analyst, Workforce Management, Scotia iTRADE - Toronto/Montreal Requisition ID: 244981 Join a purpose driven winning team, committed to results, in an inclusive and high‑performing culture. The Analyst, Reporting and Intraday Management is responsible for proactively monitoring, analyzing and reporting performance on iTRADE Contact Centre (CC) to...

**Job Title: Business System Analyst** **Location: Toronto, ON** **Term: Full Time** **Key Responsibilities** - Collaborate with stakeholders to understand their needs and gather detailed business requirements. - Analyze data to identify trends, patterns, and insights that inform business decisions. - Develop and document business process models to...

Job Summary: Reporting to the Director, Customer Relations and Call Centre, the Workforce Management (WFM) Analyst helps drive critical business decisions by analyzing metrics, creating forecasts and capacity plans as well as design reports.You will communicate these results to the managers and provide suggestions based on the findings. You will generate and...

Requisition ID: 244981Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.The Analyst, Reporting and Intraday Management is responsible for proactively monitoring, analyzing and reporting performance on iTRADE Contact Centre (CC) to achieve the optimal balance of organizational goals and customer experience....