Customer Service Representative
1 week ago
We are seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a Customer Service Representative, you will be the primary point of contact for our customers, providing exceptional service, resolving issues, and promoting our products and services.*Key Responsibilities*1. *Respond to Customer Inquiries*: Answer customer calls, emails, and chats in a timely and professional manner.2. *Resolve Customer Issues*: Investigate and resolve customer complaints and concerns in a fair and efficient manner.3. *Provide Product Information*: Educate customers on our products and services, highlighting features, benefits, and applications.4. *Process Orders and Returns*: Assist customers with placing orders, tracking shipments, and processing returns and exchanges.5. *Collaborate with Internal Teams*: Work closely with sales, marketing, and operations teams to resolve customer issues and improve overall customer experience.6. *Maintain Customer Records*: Accurately update customer information and interaction history in our CRM system.7. *Meet Performance Metrics*: Achieve performance metrics, such as first-call resolution, customer satisfaction, and response time.*Requirements*1. *High School Diploma or Equivalent*: Required2. *Customer Service Experience*: 1-2 years of experience in a customer-facing role3. *Excellent Communication Skills*: Verbal and written communication skills, with the ability to articulate complex information in a clear and concise manner4. *Problem-Solving Skills*: Ability to analyze problems, identify solutions, and implement corrective actions5. *Technical Skills*: Proficiency in CRM software, Microsoft Office, and other relevant tools and technologies6. *Adaptability and Flexibility*: Ability to work in a fast-paced environment, adapt to changing priorities, and maintain a positive attitude*What We Offer*1. *Competitive Salary*: Based on experience2. *Comprehensive Benefits*: Medical, dental, vision, and 401(k) matching3. *Opportunities for Growth*: Professional development and career advancement opportunities4. *Positive Work Environment*: Collaborative and supportive team environmentIf you're passionate about delivering exceptional customer service and are looking for a new challenge, we encourage you to applyEmployment Type: Full-TimeSalary: $ 25.00 34.00 Per Hour
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Alberta, Canada Alberta Motor Association Full timefor AMA. We only hire the best and provide a competitive wage with flexible hours and the possibility for future growth and development for our Member Service Representatives. The ideal candidates will have strong customer service & communication skills to provide excellent over-the-phone member experience and will possess an outgoing personality with a...
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Alberta, Canada Alberta Motor Association Full timefor AMA. We only hire the best and provide a competitive wage with flexible hours and the possibility for future growth and development for our Member Service Representatives. The ideal candidates will have strong customer service & communication skills to provide excellent over-the-phone member experience and will possess an outgoing personality with a...
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Alberta, Canada Alberta Motor Association Full timefor AMA. We only hire the best and provide a competitive wage with flexible hours and the possibility for future growth and development for our Member Service Representatives. The ideal candidates will have strong customer service & communication skills to provide excellent over-the-phone member experience and will possess an outgoing personality with a...
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Alberta, Canada Alberta Motor Association Full timefor AMA. We only hire the best and provide a competitive wage with flexible hours and the possibility for future growth and development for our Member Service Representatives. The ideal candidates will have strong customer service & communication skills to provide excellent over-the-phone member experience and will possess an outgoing personality with a...
