Customer Service Representative

3 days ago

Kenora Ontario PN B Canada TDGCorporate Full time $40,000 - $60,000 per year

At Dufresne, our goal is to create destinations for life's most meaningful shared moments. Our unrelenting passion for hands-on service, an exceptional shopping experience, and strong community relationships is what sets us apart

If you are guest-centric, goal-oriented and want to Make Life Better for our guests and our communities, then we want you on the Dufresne team.

Dufresne Furniture and Appliances is currently seeking a Full Time Or Part Time Customer Service Representative for our Kenora store located at 1077 Railway Street.

As a Customer Service Representative, you will support our guests in store and through the after sales experience.

Dufresne Furniture and Appliances is committed to investing in our team members; we offer:

  • Market competitive wages;
  • Comprehensive benefits plan, assistance program and excellent employee discounts;
  • Employer Sponsored Retirement Savings Plan;
  • Career growth and continuous development;
  • Respectful working environment with strong company values;
  • World class training programs within sales, leadership and more;
  • To work at one of Canada's Best Managed Companies.

As a Customer Service Representative, you will:

  • Ensure excellent customer service by responding to our guests' needs consistent with company standards, culture, and business practices.
  • Ensure efficiency and accuracy in relation to:
    • guest orders
    • guest inquiries (in person/on phone)
    • cash and financial management
  • Always keeps the customers' best interest in mind.

As a successful candidate you will have the following:

  • High school diploma
  • 1 year of experience in a customer service or hospitality environment
  • Demonstrated working knowledge of MS Office products.
  • Ability to work retail hours (days/evenings and weekends required)
  • Excellent communication and interpersonal skills
  • Ability to handle difficult situations diplomatically and professionally

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