Field Operations Specialist

Come Build Your Career at Aecon

As a Canadian leader in infrastructure development, Aecon is safely and sustainably building what matters for future generations to thrive We lead some of the most impactful infrastructure projects of our generation, at the forefront of transformational change in transportation and energy, and partnering every day to build, connect, power, and strengthen our communities.

At Aecon, you can count on:

• Safety Always. Our number one core value. If we can't do it safely, we don't do it at all.
• Integrity. We lead by example, with humility and courage.
• Accountability. We're passionate about delivering on our commitments.
• Inclusion. We provide equitable opportunities for everyone.

We lead the infrastructure industry with purpose, and our people are at the heart of everything we do. So, we invest in our people, just like they invest in us 

At Aecon we:

• Ensure you and your family receive the services needed to support your mental, emotional, and physical well-being.
• Believe in helping you build your career through our Aecon University and Leadership Programs.
• Are committed to supporting and investing in inclusive work environments, through initiatives like Equity, Diversity & Inclusion training, our Aecon Women in Trades and Aecon Diversity in Trades programs, and our Employee Resource Groups (ERGs) to ensure we are building inclusion into every aspect of our culture at Aecon.
• Are a leader in sustainable construction. With a strong commitment to operating responsibly by minimizing our impact on the environment and surrounding communities.

Our business success relies on strong execution and continuous improvement – driven by the diversity, expertise and teamwork of our people. We're always searching the globe for innovative, collaborative minds to join our best-in-class Aecon community

What is the Opportunity?

Reporting to the Field Operations Manager, the position is responsible for remote sitesupport, network infrastructure support and the successful completion of helpdeskrequests within their support queue and overall management of the service providedto all Aecon field activities.

What You'll Do Here:

• Capturing clear site requirements and working with the Estimator and Manager onquoting for sites.
• Design and manage job site setups, engaging other internal teams and vendors asnecessary. Network diagrams, cabling and workstation requirements, VC-roomsetups, etc.
• Manage job sites throughout their entire lifecycle – from site mobilization to sitedemobilization. Oversee proper job site decommissioning of IT equipment.
• Keeping site records up to date and accurate with all required diagrams anddocumentation in the CMDB.
• Work with Aecon's Joint Venture partners as necessary, take a leading role inproviding IT support services.
• Work with Strategic Sourcing and Procurement teams to source effective andaffordable equipment for sites.
• Provide rotating support visits to all Aecon job sites, including remote locations.
• Help coordinate quality standards and ensures public company compliance.
• Adhere to Aecon's IT Services Policies, Procedures and Guidelines.

What You Bring to the Team:

• Degree or diploma related to Information Services or equivalent work experience.
• Demonstrated experience on multiple technologies including (but not limited to) HP,Citrix, Cisco and Microsoft technologies.
• Familiarity with ITIL Foundations, Microsoft, Networking and Citrix & Virtualization.
• Must have working knowledge of Windows 11, MS Office 365 products, Microsoft365 Administration, and Active Directory.
• Experience with Incident Management, Problem Management, KnowledgeManagement, Change Management, or Service Level Management.
• Ability to clearly communicate technical concepts to non-technical people.
• Excellent customer service skills.
• Technical knowledge in computer hardware and software configuration.
• Comfortable multitasking in a fast-paced environment.
• Ability to act individually and work together with others as part of a team.
• Recognize, analyze, and effectively solve problems in a timely and organizedmanner using industry best practices and procedures.

Aecon fosters diversity, inclusion and belonging within and across our organization. We welcome all to apply including, women, visible minorities, Indigenous peoples, persons with disabilities, and persons of any sexual orientation or gender identity.

We are committed to adhering to the objectives and requirements outlined in the Accessible Canada Act (ACA), and to meeting the accessibility needs of persons with disabilities in a timely manner. Through the implementation of the requirements of the ACA and its applicable regulations, appropriate accommodations will be provided upon request throughout the interview and hiring process.