M365 & AI Solutions Specialist

TRIGO Global Quality Solutions is seeking to fill a M365 & AI Solutions Specialist position in Pickering, ON.

The Microsoft 365 Specialist is a key contributor within the Business Solutions team, responsible for driving the effective use, optimization, and continuous improvement of the organization's Microsoft 365 and Power Platform environment. This role focuses on enabling smarter, more efficient work by partnering closely with department leaders to investigate user-generated ideas, identify process improvement opportunities, and transform concepts into practical, scalable digital solutions.

Acting as the internal champion for modern workplace tools-including SharePoint, Power Automate, Forms, Teams, OneDrive, and emerging AI capabilities-this position blends technical expertise with business understanding. The Specialist serves as the organization's lead learner for Microsoft Copilot and related AI technologies, proactively evaluating new features, testing potential use cases, and training employees on AI-enhanced workflows that reduce manual effort and strengthen decision-making.

Ideal candidates are creative problem-solvers with a strong curiosity for technology, a passion for continuous improvement, and the ability to translate ideas into automation-driven solutions that enhance productivity across all departments.

Reports To:

Director of Business Solutions

Responsibilities

• Provides user support and training by creating simple documentation, "how-to" guides, and hosting informal learning sessions to help users adopt M365 tools, new automations, and emerging AI features.
• Serves as the primary technical and functional point of contact for business users seeking to leverage Microsoft 365, Power Platform, and Copilot/AI tools.
• Partners with department heads and key stakeholders to collect, investigate, and validate user-generated ideas for process improvements, assessing feasibility, expected benefit, and alignment with business goals
• Experiments with new Microsoft Copilot and AI capabilities; identifies practical use cases where AI can reduce manual effort, improve quality, or enhance decision-making across departments and communicates recommendations to department heads and leadership.
• Designs, builds, and maintains solutions such as automated workflows (Power Automate), data-collection forms (MS Forms), and collaborative SharePoint sites.
• Maintains a structured, self-directed learning path, continuously building expertise in SharePoint administration, workflow automation, AI prompt engineering, and Microsoft's evolving feature set.
• Troubleshoots and resolves issues related to M365 applications, acting as an escalation point for the IT service desk and ensuring root causes are identified and corrected.

Knowledge, Skills, Abilities

Skills & Knowledge

• Demonstrated "customer service" mindset with a patient, empathetic, and collaborative approach to helping others learn new technology.
• Strong analytical and problem-solving skills with the ability to identify root causes and propose effective solutions.
• Advanced "power user" capabilities in Microsoft Office tools, particularly Excel (e.g., pivot tables, complex formulas, VLOOKUPs), demonstrating the logical and structured thinking necessary for building automations.
• High technical curiosity and a specific interest in Artificial Intelligence; a willingness to test, break, and figure out new tools without immediate supervision.
• A "systems thinking" perspective with the ability to organize solutions for long-term stability and scalability.
• Exceptional self-motivation; a "self-starter" with the discipline to manage a self-directed training agenda and meet learning objectives.
• Excellent interpersonal and communication skills, with the ability to explain technical and AI concepts to non-technical audiences.

Values & attitudes

• Global team spirit: Team player; Considerate; Open-minded
• Excellence: Sense of Urgency; Resilient to pressure; Rigorous
• Customer focus: Client oriented; Reliable & trustworthy; Flexible
• Initiative: Autonomous; Innovative; Self-starter

Work experience

• Prior exposure to or interest in Generative AI tools (e.g., Copilot, ChatGPT) and how they can be applied to work tasks.
• Prior experience as a SharePoint site owner or in managing SharePoint permissions and document libraries.
• Familiarity with basic business processes (HR, Finance, Sales, Quality etc).
• Any exposure to low-code/no-code platforms or "if-this-then-that" automation logic.

Education background

• Bachelor's degree in Information Systems, Business, or a related field, or equivalent practical experience.

About TRIGO Global Quality Solutions

Founded in 1997, TRIGO is a multinational company providing operational Quality Management solutions for the manufacturing sector, especially in the automotive and aerospace industries. With a team of more than ten thousand professionals present in 20+ countries across 4 continents, TRIGO offers a comprehensive portfolio of Quality Assurance services ranging from inspection to expert auditing, consulting and training.

The unrivaled expertise, industrial mindset and extensive global footprint that TRIGO has built up over the last 3 decades has made TRIGO the leading quality solutions provider using the latest innovative and reliable digital systems and standard processes, delivering results in the most demanding industries. TRIGO has recently started to expand its clientele by offering quality services to the medical, chemical and food industries.

TRIGO Global Quality Solutions is committed to the core values of equal employment opportunity. We are committed to treating people fairly, and with respect and dignity. We offer employment opportunities based upon an individual's qualifications and performance, free from discrimination or harassment because of race, ancestry, place of origin, ethnic origin, color, citizenship, creed, sex, sexual orientation, age, marital status, family status, and disability.

TRIGO Global Quality Solutions appreciates receiving all expression of interest; however, only those candidates invited for an interview will be contacted.