Technical Specialist

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We look forward to hearing from you

At ICBC, it's our job to make sure the car insurance system works for all British Columbians, today and in the future. If you are reliable and dependable, we encourage you to apply for this exciting opportunity. Continue your career as part of our talented and diverse team, as we work together to create an insurance system we can all be proud of.

We welcome applications from all qualified job seekers. If you are an employee with a disability, please let us know as adjustments can be made to help support you in delivering your best performance.

Position Highlights:

The Operational Resilience team at ICBC is responsible for various tools and platforms that the Information Systems Division depends on to serve the organization.

We have an opportunity for a Technical Specialist with platform administration and technical support capabilities to join us and help support administration, utilization and maintenance of Enterprise Monitoring tools and our ITSM platform at ICBC.

As a Technical Specialist for Operational Resilience, you will have a role in developing and sustaining our monitoring platform in support of maintaining and enhancing system stability.

This includes:

• Systems administration and technical support for our enterprise monitoring platforms and ITSM platform.
• Level 3 (senior) problem analysis and root cause analysis.
• Performance tuning: optimizing searches, indexing strategies, application performance tuning and anomaly detection
• Technical implementation planning and delivery.
• Scripting and automating maintenance tasks.
• Consulting with application development teams.
• Support responsibility for a platform or application.
• Capacity planning and analysis.

You will work closely with other IT professionals and build experience supporting these evolving technologies.

Position requirements:

• Experience with application performance monitoring, digital experience monitoring and log monitoring technologies and concepts

• Proficiency with Splunk (Enterprise & Cloud) and Dynatrace, with practical knowledge of:

o Core Splunk components such as indexers, forwarders, search heads including data ingestion and parsing techniques

o Full-stack monitoring observability in Dynatrace, real user monitoring and synthetic monitoring configuration

o Creating custom dashboards and alerting strategies

• Infrastructure, application hosting, integration hosting, and/or systems administration experience in an enterprise environment.
• Scripting skills and automation techniques.
• Collaborating across teams to align monitoring strategies with business goals
• Communication with technical and non-technical stakeholders.

The following technologies and concepts are used by the Operational Resilience team. Experience with any of these is an asset:

• UNIX or Linux systems administration, Windows server administration.
• Use of APIs and extensions for custom integrations
• Proficiency with Jira for task and project tracking
• ITIL methodologies and best practices with incident, problem and change management, and service management (ITIL Certification will be an asset).
• Your technical expertise combined with demonstrated skills to influence and negotiate productive outcomes has prepared you to make a strong contribution in this role.

About us:

At ICBC, it's our job to make sure the car insurance system works for all British Columbians, today and in the future. If you want to make the most of your skills and expertise while growing your career, we want you. A career at ICBC is an opportunity to be part of a talented, diverse and inclusive team that is driven to serve its customers and community. You can expect a competitive salary, comprehensive benefits and a collaborative work environment. If you are reliable and dependable, contact us today to be part of our talented and diverse team as we work together to create an insurance system we can all be proud of.

Our values guide how we interact with customers, partners, and each other. They shape our decisions and create a culture where employees feel inspired and empowered to do their best work.

• Collaborative: We include different perspectives to reach our common goals.
• Supportive: We seek to understand to meet diverse and evolving needs.
• Straightforward: We simplify the complex to make things easier.
• Knowledgeable: We gain knowledge through experience and learning to make informed decisions.

Work arrangements defined:

• Hybrid 8 – you will work a minimum of 8 days in a 4-week period at your primary office headquarters (typically 2 days per week). The remaining days will be remote within British Columbia.