Current jobs related to Customer Service Specialist - Saskatoon SK SK Y - Formation Inc.

  • Customer Service Specialist

    1 week ago

    Saskatoon, SK SL L, Canada Paladin Airport Security Services Full time

    Customer Service Specialist (Facilitator)-Bilingual (FR/EN)We are currently hiring part-time (30hr/wk) and casual Facilitators based out of Saskatoon Airport.Why Paladin?Paladin Airport Security Services (PASS) has a diverse workforce. We believe in and are committed to a workplace culture of respect, inclusion, and diversity.You receive top industry...

  • Contracts Specialist, Projects

    3 hours ago

    Saskatoon, SK SK Y, Canada K+S Aktiengesellschaft Full time

    This is UsWe enrich life through the sustainable extraction and refinement of minerals to indispensable products and through our working environment, which is unique. Because it stands for everything that really matters in life: Trust, team spirit and meaningfulness for 11,000 employees at 51 locations on five continents. Welcome to K + S.Your...

  • Customer Service

    6 days ago

    Saskatoon, SK SK H, Canada Gregg Distributors Full time

    Gregg Distributors is an established and growing industrial supplies company that has been serving Western Canadians for over 57 years.We are looking to grow our Customer Service team in Saskatoon. This team is responsible for serving customers at the front counter as well as picking customers' orders. Successful candidates will be hands-on individuals who...

  • Parts Specialist

    2 weeks ago

    Saskatoon, SK SK H, Canada Haga HD Mechanics Ltd. Full time

    About UsHaga HD Mechanics Ltd. is a trusted provider of heavy-duty equipment and truck & transport repair services. We take pride in delivering reliable, efficient, and high-quality work to our customers. As we continue to grow, we are looking for an experienced Parts Specialist to join our team.Position OverviewThe Parts Specialist is responsible for...

  • Customer Service Representative

    3 hours ago

    Saskatoon, SK SK A, Canada Harlan Fairbanks Full time

    Customer Service RepresentativeLocation: Saskatoon BranchHarlan Fairbanks, a leader in snack food and beverage programs since 1938, is seeking a dedicated and enthusiastic Customer Service Professional to join our Saskatoon Branch. We provide comprehensive snack food and beverage solutions, from equipment and supplies to marketing, and we service everything...

  • Customer Service Representative

    2 weeks ago

    Saskatoon, SK SK M, Canada FIRST NATIONS BANK OF CANADA Full time

    WE'RE HIRINGCustomer Service Representative, Ermineskin BranchFull-Time TermAbout UsFirst Nations Bank of Canada is a federally chartered bank primarily focused on providing financial services to the Indigenous marketplace in Canada. Over 87% Indigenous owned and controlled, FNBC is a leader in advocating for the growth of the Indigenous economy and the...

  • Customer Service Analyst

    7 days ago

    Saskatoon, SK, Canada The Timken Company Full time

    Career Opportunity: Customer Service Analyst What Timken makes possible begins with you.Those who came before us helped land a man on the moon, create the world's infrastructure, and introduce renewable energy alternatives. Now you can join the Timken team to write your own unique story and help drive what's next. A career at Timken means you can have an...

  • Customer Service Analyst

    7 days ago

    Saskatoon, SK, Canada The Timken Company Full time

    Career Opportunity: Customer Service Analyst What Timken makes possible begins with you.Those who came before us helped land a man on the moon, create the world's infrastructure, and introduce renewable energy alternatives. Now you can join the Timken team to write your own unique story and help drive what's next. A career at Timken means you can have an...

  • Customer Service Representative

    2 weeks ago

    Saskatoon, SK SK T, Canada Kidz Castle Entertainment Inc. Full time

    DescriptionKidz Castle Indoor Playground is now looking for a great individual to join our team in Saskatoon for our busy seasonYou would work 8 hours per week between the hours of 4pm and 8:30 pm on Saturday and Sundays.As a customer service representative, you will be responsible for:Operating our POS system,Answering customer inquiries (in person, emails,...

  • Customer Service Representative

    7 days ago

    Saskatoon, SK, Canada Trail Appliances Full time €34,000

    Who we are:At Trail Appliances, we are committed to providing our customers with unparalleled customer service, competitive pricing, and expert advice. We pride ourselves on our strong family values and collaborative work culture that values respect, integrity, diversity, passion, and laughter. These values have helped us build a reputation as an industry...

Customer Service Specialist

2 weeks ago

Saskatoon SK SK Y, Canada Formation Inc. Full time

Your versatility + our products = exceptional customer experiences.

At Formations, we believe that exceptional customer service is more than just answering questions - it's about building trust, solving problems, and making every interaction count. We're looking for a Customer Service Specialist who's as comfortable on the phone with a customer as they are helping in the warehouse to ensure an order gets out the door on time. If you're organized, hands-on, and thrive in a fast-paced environment, this could be the perfect fit.

If you're organized, resourceful, and ready to support a growing distribution and manufacturing business - we'd love to meet you.

Location: Full-time, on-site, Saskatoon, SK

What You'll Be Doing:

  • Respond to customer inquiries across multiple channels with confidence and efficiency by providing product recommendations, technical information, pricing, or order status updates.
  • Jump in where needed - whether that means assisting the warehouse team with picking or packing orders, hopping on the forklift to load a shipment, or supporting the sales team with a follow-up call.
  • Generate and manage quotes based on customer specifications and product availability. You'll ensure accuracy, follow pricing protocols, and seek approvals when needed.
  • Process orders in our ERP system (D365 Business Central), from initial PO entry to shipment coordination, ensuring all customer and product details are correct.
  • Coordinate closely with the warehouse and supply chain teams to verify product availability, schedule deliveries, and ensure accuracy in picking, packing, and shipping.
  • Track and follow up on backorders, ensuring customers are kept informed and that delayed items are fulfilled promptly once received.
  • Handle specialty requests, like coordinating made-to-order products, ensuring details are communicated and executed properly.
  • Problem-solve issues such as shipping discrepancies, product returns, and customer complaints, always aiming for a positive resolution that aligns with our service standards

In an Average Week, You Might...

  • Kick off Monday with a quick huddle to align on service priorities, inventory updates, and order timelines for the week ahead
  • Respond to incoming customer requests by providing product details, creating quotes, and entering sales orders with accuracy and care
  • Collaborate with Territory Sales Managers to support client inquiries, assist with RFQs, and ensure order requirements are met
  • Jump into the warehouse to help process a large shipment or load a truck to keep things on schedule.
  • Coordinate with the warehouse to confirm product availability, resolve delivery concerns, and ensure timely shipments
  • Process returns or adjustments, providing clear documentation and working with Finance and Supply Chain to keep records accurate
  • Wrap up Friday by reviewing backorders, following up on open quotes, and preparing for the week ahead, ensuring nothing slips through the cracks

What You Bring:

  • Willingness to learn, jump in, and help wherever needed from customer calls to forklift operations (valid forklift ticket is an asset, but not required).
  • 2–4 years of experience in customer service, order processing, or inside sales (distribution or manufacturing is a plus)
  • A sharp eye for detail; you're organized, accurate, and know how to keep things moving without dropping the ball
  • Strong communication skills; written, verbal, and professional under pressure
  • Confidence working with systems like Microsoft Office.
  • A collaborative mindset; you enjoy working with different departments and supporting the team
  • A customer-first approach; you listen, problem-solve, and deliver service that builds trust

Bonus Points

  • Experience in the building materials or wood products industry
  • Familiarity with order logistics, inventory coordination, or supporting outside sales teams
  • Familiarity with D365 Business Central

You embody Formations' core values in how you work:

  • Accountability - You show up ready to deliver, take ownership of your results, and follow through on commitments. You approach challenges with tenacity, learn from experience, and set a high standard for reliability and performance.
  • Communication - You listen actively, ask questions, and promote open dialogue that builds trust and supports collaboration across teams.
  • Innovation - You show resourcefulness by finding creative, practical, and efficient ways to improve work processes, enhance safety, and deliver quality.
  • Respect - You treat others with fairness, empathy, and professionalism. You contribute to a safe, inclusive workplace where everyone feels heard and valued, recognizing that respect builds the foundation of our culture and reflects strong citizenship.
  • Team - You support others through challenges, celebrate collective success, and put the team's progress ahead of individual gain.

Why Join Us:

  • Be part of a forward-thinking company committed to growth and knowledge sharing.
  • Access opportunities for professional growth and advancement within the organization.
  • Receive a competitive compensation package with eligibility for the Short-Term Incentive Plan (STIP).
  • Enjoy 100% company-sponsored health and dental benefits and access to an Employee Assistance Program (EAP).
  • Experience recognition programs that celebrate team loyalty, demonstration of core values, and contributions to success. Benefit from a flexible benefits program tailored to your needs, including:
  • Health Spending Account (HSA)
  • Personal Spending Account (PSA)
  • RRSP contribution

As part of our selection process, shortlisted candidates will be invited to complete a TRAITS Assessment. Participation in this assessment is mandatory to be considered for the role. We look forward to reviewing your application

INDHP