Customer Service Specialist

7 days ago

Coquitlam BC VK B, Canada Natural Factors Full time $40,000 - $80,000 per year

We are looking for a Customer Service Specialist to provide outstanding support to customers and sales representatives by handling inquiries, processing orders and returns and ensuring timely resolutions with professionalism and care. The ideal candidate has strong communication skills, excellent attention to detail, and a passion for delivering exceptional customer experiences. If you're organized, proactive, and eager to grow your career with a company committed to health, wellness, and sustainability, we'd love to hear from you.

Permanent Full-Time (40 hours)

Monday to Friday 8:00 am – 4:30 pm (flexible); Hybrid

In this role, you will:

  • Respond to customer and sales inquiries promptly and professionally to ensure excellent service.
  • Process orders, returns, credits, and resolve delivery or invoice discrepancies efficiently.
  • Maintain accurate records in CRM and ERP systems while ensuring timely follow-ups.
  • Collaborate with couriers and internal teams to track shipments and resolve issues.
  • Support sales representatives with product, account, and promotional information.

You have:

  • Strong communication and problem-solving skills with a customer-first mindset.
  • Previous experience in customer service, preferably in the health or nutrition industry.
  • Proficiency in Microsoft Office and CRM systems (Dynamics CRM experience an asset).
  • Excellent attention to detail, organization, and time management skills.
  • A professional, positive attitude and the ability to work well under pressure.

You get:

  • Great benefits (healthcare, health & personal spending accounts, wellness days, Employee & Family Assistance Program)
  • Company provided RRSP
  • Loyalty share program (based on service length)
  • $300.00 per year to spend on company products
  • Employee discount pricing
  • Employee appreciation events & rewards
  • Exclusive discounts with various vendors
  • Costco membership

Why us?

  • We're much bigger than you think, 30+ natural health brands loved across North America
  • Proudly Canadian owned & operated and a Certified B Corp company

Learn more about us here:

FGOffice

This position is open to all qualified applicants who are legally entitled to work in the country in which this job is located. Only electronic applications can be accepted. This position will close when a competitive candidate pool has been identified. We thank you all for your applications and a member of our team will contact you soon. All the best

All Internal applicants will be given priority for consideration for the first five business days that this position is posted. After that five days, Internal applicants will be considered along with all other applicants; however, are guaranteed at minimum a call from the Talent Acquisition team.

  • Customs Specialist

    2 days ago

    Coquitlam, BC VK X, Canada Pantos Logistics Canada Inc. Full time

    Company SummaryPantos Logistics Canada Inc. provides top global logistics solutions to over 1,000 clients in services including Ocean, Air, E-Commerce, Trucking, Customs Brokerage, Warehousing, and Cargo Projects.Job DutiesPrepare and submit accurate and complete customs entries to ensure timely clearance of goods.Review shipping documents, invoices, and...

  • Customer Service Specialist

    1 week ago

    Coquitlam, Canada Natural Factors Full time

    As a leading manufacturer of nutritional supplements and other health-building products, we are dedicated to enhancing the wellbeing of our customers - through research, development and delivery of effective nutritional products. It is our mission to contribute to the lives of our customers, employees, suppliers and the communities we serve, in a cooperative...

  • Accounts Receivable Specialist

    7 days ago

    Coquitlam, BC VK B, Canada Natural Factors Full time $45,000 - $60,000 per year

    The Accounts Receivable Specialist assists the Credit Manager and team in collecting money owed on customer accounts, reconciling customer accounts and answering questions for internal and external customers, while taking into consideration the company's commitment to our seven core values such as Sustainability (people, planet, and profit) in the planning...

  • HVAC Field Service Technician – LG VRF Specialist

    7 days ago

    Coquitlam, BC VK B, Canada Climacool Solutions Ltd Full time US$50,000 - US$100,000 per year

    HVAC Field Service Technician – LG VRF SpecialistLocation: Coquitlam, BCCompany: Climacool Solutions Ltd.About UsClimacool is a leading HVAC manufacturers' representative based in Coquitlam, specializing in VRF and split-system equipment for commercial and multi-residential buildings. We support contractors, facilities teams, and building owners with...

  • technical sales specialist

    1 day ago

    Coquitlam, BC VK B, Canada BBS Pro Services Inc. Full time US$40,000 - US$60,000 per year

    Work Term: PermanentWork Language: EnglishHours: 30 to 40 hours per weekEducation: Bachelor's degreeExperience: 1 year to less than 2 yearsTasksEstimate or quote prices, credit or contract terms, trade-in allowances, warranties and delivery datesOversee the preparation of sales and ordersPrepare sales or other contractsPromote sales to existing clientsRead...

  • Customer Service Specialist

    3 weeks ago

    Coquitlam, Canada Natural Factors Inc. Full time

    2000 Brigantine Dr, Coquitlam, BC V3K 7B5, Canada Job Description Posted Thursday, October 16, 2025 at 10:00 AM We are looking for a Customer Service Specialist to provide outstanding support to customers and sales representatives by handling inquiries, processing orders and returns and ensuring timely resolutions with professionalism and care. The ideal...

  • Customer Service Specialist

    7 days ago

    Coquitlam, British Columbia, Canada Factors Group of Nutritional Companies Full time $45,000 - $65,000 per year

    We are looking for a Customer Service Specialist to provide outstanding support to customers and sales representatives by handling inquiries, processing orders and returns and ensuring timely resolutions with professionalism and care. The ideal candidate has strong communication skills, excellent attention to detail, and a passion for delivering exceptional...

  • Customer Service Specialist

    2 days ago

    Coquitlam, British Columbia, Canada Natural Factors Full time $22,000 - $27,000 per year

    We are looking for aCustomer Service Specialist (6 months' contract)to provide outstanding support to customers and sales representatives by handling inquiries, processing orders and returns and ensuring timely resolutions with professionalism and care. The ideal candidate has strong communication skills, excellent attention to detail, and a passion for...

  • Customer Service Specialist

    1 day ago

    Coquitlam, British Columbia, Canada Factors Group of Nutritional Companies Full time $30,000 per year

    We are looking for a Customer Service Specialist (6 months' contract) to provide outstanding support to customers and sales representatives by handling inquiries, processing orders and returns and ensuring timely resolutions with professionalism and care. The ideal candidate has strong communication skills, excellent attention to detail, and a passion for...

  • Customer Service Specialist

    7 days ago

    Coquitlam, Canada Prospera Credit Union Full time

    **TEAM LOCAL is hiring** Built on over 75 years as a BC credit union, Prospera Credit Union is a community-based, purpose-driven organization that offers a full range of financial products and services. Prospera is British Columbia’s fourth-largest credit union, with $9 billion in assets and 120,000 members. With 26 branches, Prospera is proud to serve...