Customer Service Specialist

3 weeks ago

Coquitlam, Canada Natural Factors Inc. Full time

2000 Brigantine Dr, Coquitlam, BC V3K 7B5, Canada

Job Description

Posted Thursday, October 16, 2025 at 10:00 AM

We are looking for a Customer Service Specialist to provide outstanding support to customers and sales representatives by handling inquiries, processing orders and returns and ensuring timely resolutions with professionalism and care. The ideal candidate has strong communication skills, excellent attention to detail, and a passion for delivering exceptional customer experiences. If you’re organized, proactive, and eager to grow your career with a company committed to health, wellness, and sustainability, we’d love to hear from you.

Permanent Full-Time (40 hours)

Monday to Friday 8:00 am – 4:30 pm (flexible); Hybrid

In this role, you will:

- Respond to customer and sales inquiries promptly and professionally to ensure excellent service.

- Process orders, returns, credits, and resolve delivery or invoice discrepancies efficiently.

- Maintain accurate records in CRM and ERP systems while ensuring timely follow-ups.

- Collaborate with couriers and internal teams to track shipments and resolve issues.

- Support sales representatives with product, account, and promotional information.

You have:

- Strong communication and problem-solving skills with a customer-first mindset.

- Previous experience in customer service, preferably in the health or nutrition industry.

- Proficiency in Microsoft Office and CRM systems (Dynamics CRM experience an asset).

- Excellent attention to detail, organization, and time management skills.

- A professional, positive attitude and the ability to work well under pressure.

- Great benefits (healthcare, health & personal spending accounts, wellness days, Employee & Family Assistance Program)

- Company provided RRSP

- Loyalty share program (based on service length)

- $300.00 per year to spend on company products

- Employee discount pricing

- Employee appreciation events & rewards

- Exclusive discounts with various vendors

Why us?

- We’re much bigger than you think, 30+ natural health brands loved across North America

- Proudly Canadian owned & operated and a Certified B Corp company

This position is open to all qualified applicants who are legally entitled to work in the country in which this job is located. Only electronic applications can be accepted. This position will close when a competitive candidate pool has been identified. We thank you all for your applications and a member of our team will contact you soon. All the best All Internal applicants will be given priority for consideration for the first five business days that this position is posted. After that five days, Internal applicants will be considered along with all other applicants; however, are guaranteed at minimum a call from the Talent Acquisition team.

2000 Brigantine Dr, Coquitlam, BC V3K 7B5, Canada

#J-18808-Ljbffr

  • Customer Service Specialist

    1 week ago

    Coquitlam, Canada Natural Factors Full time

    As a leading manufacturer of nutritional supplements and other health-building products, we are dedicated to enhancing the wellbeing of our customers - through research, development and delivery of effective nutritional products. It is our mission to contribute to the lives of our customers, employees, suppliers and the communities we serve, in a cooperative...

  • Customer Service Specialist

    7 days ago

    Coquitlam, British Columbia, Canada Factors Group of Nutritional Companies Full time $45,000 - $65,000 per year

    We are looking for a Customer Service Specialist to provide outstanding support to customers and sales representatives by handling inquiries, processing orders and returns and ensuring timely resolutions with professionalism and care. The ideal candidate has strong communication skills, excellent attention to detail, and a passion for delivering exceptional...

  • Customer Service Specialist

    2 days ago

    Coquitlam, British Columbia, Canada Natural Factors Full time $22,000 - $27,000 per year

    We are looking for aCustomer Service Specialist (6 months' contract)to provide outstanding support to customers and sales representatives by handling inquiries, processing orders and returns and ensuring timely resolutions with professionalism and care. The ideal candidate has strong communication skills, excellent attention to detail, and a passion for...

  • Customer Service Specialist

    1 day ago

    Coquitlam, British Columbia, Canada Factors Group of Nutritional Companies Full time $30,000 per year

    We are looking for a Customer Service Specialist (6 months' contract) to provide outstanding support to customers and sales representatives by handling inquiries, processing orders and returns and ensuring timely resolutions with professionalism and care. The ideal candidate has strong communication skills, excellent attention to detail, and a passion for...

  • Customer Service Specialist

    7 days ago

    Coquitlam, Canada Prospera Credit Union Full time

    **TEAM LOCAL is hiring** Built on over 75 years as a BC credit union, Prospera Credit Union is a community-based, purpose-driven organization that offers a full range of financial products and services. Prospera is British Columbia’s fourth-largest credit union, with $9 billion in assets and 120,000 members. With 26 branches, Prospera is proud to serve...

  • Customer Service Specialist

    2 weeks ago

    Coquitlam, Canada Prospera Credit Union Full time

    **TEAM LOCAL is hiring** Built on more than 75 years of service in local communities, Prospera Credit Union is a community-based, purpose-driven organization that offers a full range of financial products and services. Prospera is one of the largest credit unions in British Columbia, with approximately $6.7 billion in assets and 120,000 members. With 26...

  • Customer Service Specialist

    2 days ago

    Port Coquitlam, Canada Kirmac Automotive Collision Systems Inc. Full time

    **We’re looking for someone to keep their ear out**: - Customer Service Specialist_ **Job Title**:Customer Service Specialist **Location**:Port Coquitlam Kirmac has been helping people get back on the road for 50 years. We know it takes talent and hard work to succeed in the collision repair business. We're seeking a skilled customer centric expert to...

  • Customer Service Specialist

    2 weeks ago

    Port Coquitlam, Canada Kirmac Collision and Autoglass Full time

    Kirmac is a family owned and operated leader in the collision repair industry. Founded in 1973, Kirmac Collision & Autoglass' team members provide excellent customer service and quality repairs and turn the unfortunate situation of having an accident into a positive, lasting impression for our customers while supporting B.C Children's hospital through Kirmac...

  • Customer Service Specialist

    1 week ago

    Coquitlam, Canada Convoy Supply Full time

    Employment Status: Full-time - Dental Insurance - Disability Insurance - Health Insurance - Life Insurance **CUSTOMER SERVICE SPECIALIST - 12 Months Contract** Position Summary If you know anything about the construction business, you know that getting the right products to the right site on time and safely is the benchmark of success. It is both...

  • Customer Service Specialist

    7 days ago

    Coquitlam, Canada Prospera Credit Union Full time

    **TEAM LOCAL is hiring** Built on over 75 years as a BC credit union, Prospera Credit Union is a community-based, purpose-driven organization that offers a full range of financial products and services. Prospera is British Columbia’s fourth-largest credit union, with $9 billion in assets and 120,000 members. With 26 branches, Prospera is proud to serve...