Customer Service/Barista

4 days ago

Ottawa ON KY S, Canada Bread by Us Full time

Bread by Us is an artisanal bakery specializing in sourdough bread and croissant pastries. We make everything from scratch, and take pride in our product quality & exceptional service.

Overview:

  • Full-time, permanent
  • 35-40 hours per week; Tuesday-Saturday
  • A typical shift will be 8am-4pm with one paid break
  • Extended medical & dental benefits are available to full time employees

As a barista & customer service representative, you would be taking on the following responsibilities:

  • Serving food to customers
  • Making beverages and serving them
  • Gaining product knowledge of our food & beverage menu, and learning how to communicate about our products to customers
  • Maintaining a clean work environment
  • Working the cash register
  • Opening and closing the store

The ideal candidate for this position has:

  • Experience making espresso-based beverages
  • Experience working in customer service, especially foodservice
  • An appreciation for scratch-made baked goods
  • A willingness to work in a fast-paced environment
  • Proficiency in French and/or proficiency in a second language
  • Good communication skills

The following is a list of physical and psychological demands of the job:

  • Standing on your feet for 8-9 hours/day
  • Lifting up to 15kg at a time
  • Working in a warm environment
  • Repetitive motion, especially while making espresso-based drinks
  • Working with potentially hazardous equipment
  • Squatting, bending
  • Working with vulnerable members of the community, who may display signs of distress
  • Experiencing tense interactions that require de-escalation

The following training certification is required for this position, and must be completed upon hiring:

  • Food Handlers Certification
  • WHMIS 2015
  • Ontario Ministry of Labour Health & Safety at Work

Bread by Us prides itself on being a supportive learning environment. We value the physical and psychological safety of our team. Supportive training will be provided in the first weeks and months of the job. Customer service representatives are not expected to work alone.

Equity

We strongly encourage people to apply who face barriers to, or challenges with employment based on historic and ongoing forms of oppression, including misogyny, ableism, racism, homophobia, and transphobia. We recognize the importance of practicing principles of de-colonization and anti-racism within our workplace, from the hiring process onward.

In recognition of these and other barriers to employment, we will prioritize applications from people who come from marginalized communities. Please feel free to self-identify, if you feel comfortable doing so.

We recognize that there is no end point to learning how to create a more just workplace. We strive to address the areas in which we are falling short with an open mind and a sense of urgency.

Bread by Us welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Benefits:

  • Casual dress
  • Dental care
  • Discounted or free food
  • Extended health care

Work Location: In person

Application deadline: October

Expected start date: As soon as possible

Job Type: Full-time

Pay: From $22.00 per hour

Expected hours: 35 – 40 per week

Benefits:

  • Casual dress
  • Dental care
  • Discounted or free food
  • Extended health care

Work Location: In person

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