Investigator

Who is the VSA?

The Motor Vehicle Sales Authority of BC ("VSA") builds public confidence in the motor dealer industry in BC by engaging and educating industry and consumers, ensuring a safe and reliable motor vehicle buying experience.

As an independent, non-profit, regulatory agency that oversees the sales of new and used personal-use vehicles, the VSA:

• licenses motor vehicle dealerships, salespeople, broker agents, broker agent representatives, and wholesalers
• provides licensing courses and continuing education for VSA licensees
• offers consumer information and assistance
• provides assistance with dispute resolution
• investigates consumer complaints and claims
• undertakes compliance action

Why join the VSA?

The VSA is an organization where you can build your career. You will work with a dedicated and passionate team that strives to bridge the gaps between industry, the consumer, and the regulator, all while embracing a collaborative and innovative approach. Consider joining a strong team that is committed to protecting the public with access to employee programs, and activities that support a healthy work-life balance and fosters individuality and diversity.

What the VSA Offers

In addition to becoming part of an exceptional team, the VSA also offers:

• A competitive salary package, with a salary range of $80,800 – 98,000.
• Vacation, personal & sick days,
• Optional leave arrangements,
• Opportunities for flex time,
• Extended health care and dental benefits,
• Healthcare Spending Account (HSA),
• Short-term and long-term disability benefits,
• Access to our organization's matching RRSP plan,
• Access to our Employee Assistance Program (EAP) at no cost,
• Support for continuing education, and
• Opportunities to work in a flexible work environment.

What is the Role?

The Investigations Officer works as part of an integrated team conducting investigations of motor dealers and licensees for non-compliance matters to ensure consumer protection in motor vehicle transactions in the province.

What You'll Do:

The key accountabilities and deliverables of the Investigations Officer include:

• Effectively conduct investigations and gather evidence in a consistently fair, thorough, objective and professional manner wherever needed within the province.
• Collect, analyze and organize large amounts of complex and technical information and physical evidence into detailed, high-quality reports and correspondence.
• Reports should set out facts of a case objectively and accurately, followed by a well-reasoned analysis and objective assessment of the evidence, while maintaining appropriate investigative notes.
• Investigate all consumer and industry complaints.
• Promote the VSA's mission and mandate in all communication with consumers and stakeholders of the automotive industry.
• Meet VSA Investigations department service standards.
• Assist in dispute resolution in a calm, fair and professional manner to resolve consumer complaints and claims and gain voluntary compliance.
• Other duties as assigned by Manager.

Is this a Good Fit for You?

The successful candidate must:

• Must pass a criminal record check.
• Must pass a skill/knowledge test and a pre-employment assessment test.
• Willing to sign a confidentiality agreement and adhere to BC privacy legislation.
• Must possess a BC Class 5 driver's license or equivalent and be in good standing. A current driver's abstract acceptable to the VSA must be provided by the successful candidate.
• Weekend work and travel within the province may be required.

Your Experience and Educational Background

The ideal candidate brings passion and commitment to the role.

While it is understood that a candidate may not possess all the competencies noted below, it is expected that over time, the candidate will demonstrate most, if not all, of these aspects:

Required:

• A relevant diploma or certificate in investigation skills, such as criminology, forensic science, or administrative or criminal law or a combination of relevant course work and experience.
• A minimum of three years' experience (within the last five years) in a related field as an investigator who is part of a major investigation team responsible for conducting serious or complex investigations leading to judicial or quasi- judicial sanctions.

Preferred:

• University degree in law, criminology, legal studies or a related discipline.
• Experience in conducting investigations within a regulatory environment applying consumer protection legislation.
• Knowledge of the Motor Dealer Act and regulations, and the Business Practices and Consumer Protection Act
• Knowledge of or experience in the motor dealer industry

A combination of relevant education and experience will be considered.

You Possess the Following Competencies

• Excellent verbal and written communication skills.
• Excellent interpersonal skills.
• Strategic approach to problem solving.
• Self-motivated and able to manage time and workload pressures independently.
• Ability to work in a team environment.
• Ability to network professionally with the public, automotive industry stakeholders, law enforcement and Government agencies.
• Ability to create and maintain a positive work environment.
• Ability to organize and manage large volume investigative files.
• Experience working with Legislation, Acts and Regulations.
• Ability to work from home from time-to-time (remote).
• Computer skills including word processing and use of databases such as: Microsoft's Customer Relations Management (CRM) system.

How to Apply

The VSA values diversity and is committed to fostering an inclusive workplace where everyone is respected and supported. We welcome applicants from all backgrounds and experiences. Only candidates selected for an interview will be contacted. If you require accommodation during the application process, please reach out to our HR Team through Indeed messaging.

If you are interested in the Investigations Officer role with the Vehicle Sales Authority and would like to submit your application for review, please send your cover letter and resume.

All applicants must undergo a criminal background check, should have knowledge of the role of regulatory organizations, and preferably knowledge of the Motor Dealer Act and other relevant consumer protection legislation. Short-listed applicants will also require a short research project, writing sample and presentation from those selected candidates for an interview.

We thank all candidates for applying; however, only those selected for an interview will be contacted.

Job Types: Full-time, Permanent

Pay: $80,800.00-$98,000.00 per year

Benefits:

• Company events
• Dental care
• Disability insurance
• Discounted or free food
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• RRSP match
• Tuition reimbursement
• Vision care
• Work from home

Language:

• English (preferred)

Work Location: In person