Front of House Supervisor

18 hours ago

Calgary AB TT B, Canada Fusion sushi 17 ave Full time

Job Summary

We are seeking a dynamic and experienced Front of House Supervisor to oversee daily operations in a fast-paced restaurant environment. The ideal candidate will possess strong leadership skills, excellent customer service abilities, and a solid background in food service and hospitality. This role involves supervising staff, ensuring food safety standards, managing customer interactions, and maintaining a welcoming atmosphere for guests. Prior experience in restaurant management, food handling, and POS systems is essential to ensure smooth service delivery and team coordination.

Key Responsibilities

1. Guest Experience

  • Greet and seat guests promptly while maintaining a warm, welcoming atmosphere.
  • Monitor service quality to ensure consistent guest satisfaction.
  • Address guest concerns and resolve issues with professionalism and diplomacy.
  • Uphold dining room ambiance, cleanliness, and overall comfort throughout service.

2. Staff Leadership

  • Train, coach, and supervise FOH team members to deliver high-quality service.
  • Ensure all staff follow established steps of service.
  • Motivate employees and contribute to a positive, collaborative work environment.

3. Operational Oversight

  • Coordinate with kitchen teams to ensure smooth communication and service flow.
  • Manage reservations, waitlists, and table turnover efficiently during peak hours.
  • Ensure compliance with all health, safety, and sanitation regulations.
  • Oversee ordering, receiving, and inventory management of beverages and FOH supplies.
  • Track customer feedback and service metrics to identify opportunities for improvement.
  • Support POS configuration, transaction accuracy, and cash-handling procedures.

Requirements

  • Minimum 2 years of experience in food & beverage or hospitality leadership; hotel or destination dining experience is an asset.
  • Proven ability to hire, train, motivate, and lead high-performing teams.
  • Hands-on leadership style with a strong commitment to exceptional guest service.
  • Solid understanding of FOH operations, including service standards, reservations, and beverage programs.
  • Experience with POS systems, staff scheduling, and inventory management.
  • Strong communication, organization, and problem-solving skills; able to remain calm and effective under pressure.
  • Genuine passion for hospitality, food, and beverage, with a focus on creating memorable and inspired dining experiences.

Job Types: Full-time, Part-time

Pay: $17.00-$20.00 per hour

Expected hours: 30 – 40 per week

Benefits:

  • Discounted or free food
  • On-site parking
  • Store discount

Work Location: In person

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