Front of House Supervisor

1 week ago

Calgary, Canada South Fish Creek Recreation Association Full time

The Bench is a casual, family-friendly bar conveniently located on the second floor of Cardel Rec South between Arenas 3 & 4.

Our menu offers more than just typical concession fare, with a variety of fresh, flavourful dishes, a tasty selection of local craft beers, and a special menu designed just for kids.

We are seeking a positive, experienced Front of House Supervisor who prides themselves on providing excellent service, and works well in a team environment.

The **FOH Supervisor** at The Bench is a crucial leadership role, responsible for upholding the restaurant's high standards in the absence of the Food & Beverage Manager. You'll be the backbone of our front-of-house operations, ensuring exceptional guest experiences and a smooth, efficient service while performing general bartending and service tasks.

**Key Responsibilities**:

- **Lead from the Front**: Maintain an active and engaging presence on the floor, directly supervising and connecting with guests to ensure their satisfaction.
- **Team Development & Oversight**:

- Train and mentor FOH staff in correct service procedures, comprehensive product knowledge, and customer service best practices.
- Demonstrate and enforce a high level of professionalism in all customer interactions, holding front-of-house team members accountable to the same standard at all times.
- **Guest Experience Champion**:

- Proactively seek feedback from patrons to continuously enhance guest experiences.
- Skillfully resolve any guest issues, communicating outcomes and key learnings effectively with the management team.
- **Operational Excellence**:

- Ensure all tables and customer-facing areas are impeccably set up, consistently maintained, and kept clean, contributing to a welcoming and lively atmosphere.
- Guarantee the team's safety, ensuring they practice safe service at all times.
- Address problems and troubleshoot operational challenges efficiently as they arise.
- Conduct required FOH inventory counts accurately to support effective stock management.
- **Financial & Administrative Acumen**:

- Ensure all administrative functions are performed accurately, including precise cash handling and credit card transactions.
- **Compliance & Cost Control**:

- Ensure the restaurant consistently adheres to all **SFCRA Standards**.
- Proactively manage staffing levels to align with business volumes, making smart decisions to cut staff when necessary without compromising service quality.
- **Interdepartmental Support & Communication**:

- Communicate operational concerns clearly and promptly with management.
- Provide essential supervision to the kitchen in the absence of kitchen manager, addressing customer issues, monitoring labor control, and upholding Health & Safety standards.
- Other duties may be required as requested
- **Requirements**_:

- Previous Front of House experience would be considered an asset
- Must have Pro-serve certification and be at least 18 years of age.
- Ability to communicate in a professional manner with team members and guests
- Knowledge of liquor, wine, and beer
- Outgoing personality
- Excellent interpersonal skills

The Bench thanks all applicants; Interviewing and hiring may commence prior to the posted closing date; however, only those selected for an interview will be contacted.

**Job Type**: Part-time

**Benefits**:

- Casual dress
- Discounted or free food
- On-site parking

Work Location: In person

  • Front of House Supervisor

    2 weeks ago

    Calgary, Canada Boston Pizza International, Inc. Full time

    **Front of House (FOH) Supervisor**: Will work a mix of management and server shifts. A Front of House Supervisor at Canada's leading casual dining restaurant, Boston Pizza, assists the General Manager with the Restaurant’s daily operations. This includes supporting the training, development, and performance management of the Front of House team members....

  • Front of House Supervisor

    2 weeks ago

    Calgary, Alberta, Canada Boston Pizza Full time $20 - $21

    OverviewFront of House (FOH) SupervisorA Front of House Supervisor at Canada's leading casual dining restaurant, Boston Pizza, assists the General Manager with the Restaurant's daily operations. This includes supporting the training, development, and performance management of the Front of House team members. The Front of House Supervisor supports the team to...

  • Front of House Supervisor

    7 days ago

    Calgary, Alberta, Canada Boston Pizza Full time US$40,000 - US$60,000 per year

    OverviewFront of House (FOH) SupervisorA Front of House Supervisor at Canada's leading casual dining restaurant, Boston Pizza, assists the General Manager with the Restaurant's daily operations. This includes supporting the training, development, and performance management of the Front of House team members. The Front of House Supervisor supports the team to...

  • Front of House Supervisor

    7 days ago

    Calgary, Alberta, Canada Boston Pizza Full time $45,000 - $65,000 per year

    OverviewFront of House (FOH) SupervisorA Front of House Supervisor at Canada's leading casual dining restaurant, Boston Pizza, assists the General Manager with the Restaurant's daily operations. This includes supporting the training, development, and performance management of the Front of House team members. The Front of House Supervisor supports the team to...

  • Front of House Supervisor

    5 days ago

    Calgary, Alberta, Canada Boston Pizza Full time $45,000 - $65,000 per year

    Front of House (FOH) SupervisorA Front of House Supervisor at Canada's leading casual dining restaurant, Boston Pizza, assists the General Manager with the Restaurant's daily operations. This includes supporting the training, development, and performance management of the Front of House team members. The Front of House Supervisor supports the team to ensure...

  • Front of House Supervisor

    2 weeks ago

    Calgary, Canada Boston Pizza International Inc. Full time

    Reference # 2025-16035 Location Calgary Date posted 01/14/2025 Address West Springs - 305 8560 8A Ave SW Calgary, Alberta T3H 1T1 Canada **Job Title**: Server/Supervisor **Location**: Boston Pizza - West Springs, Calgary, AB **Wage**: $18/hour **About Us**: Boston Pizza is a beloved Canadian dining destination, known for its legendary pizzas, signature...

  • Front of House Supervisor

    7 days ago

    Calgary, Canada Boston Pizza International Inc Full time

    Overview Front of House (FOH) SupervisorA Front of House Supervisor at Canada's leading casual dining restaurant, Boston Pizza, assists the General Manager with the Restaurant’s daily operations. This includes supporting the training, development, and performance management of the Front of House team members. The Front of House Supervisor supports the team...

  • Front of House Supervisor

    1 week ago

    Calgary, Canada Double Zero ChinookSurfy Surfy Full time

    *** Reporting to the General Manager, the Supervisor contributes to the oversight of the front of house operations. This position is responsible for several functions including but not limited to coordination of sales, training, employee and guest service, opening and/or closing, and service recovery where needed. The Supervisor must have a constant...

  • Front of House

    1 week ago

    Calgary, Alberta, Canada Moxies Full time $60,000 - $80,000 per year

    Proud to be 100% Canadian-owned, Northland Properties' are recognized as one of the most trusted names in hotels, restaurants, resorts, sports, construction, and asset management. Our well-known and loved brands have been bringing people together to celebrate unforgettable experiences across Canada, the US, Ireland, and the UK for over 50 years. As Canada's...

  • Front of House Supervisor

    7 days ago

    Calgary, Canada Concorde Entertainment Group Full time

    **ABOUT THE POSITION** Lonely Mouth Bar is looking for a Front of House Supervisor on a part-time permanent basis. The Supervisor contributes to the oversight of the front of house operations. This position is responsible for several functions including but not limited to coordination of sales, training, employee and guest service, opening and/or closing,...