Field Sales Representative

Job Summary

The Field Sales Representative is responsible for developing and expanding business opportunities within Canada across all account segments, ensuring Apex can capture opportunities across the full range of Canadian shippers.

Responsibilities

1

Prospecting & New Business Development: Identify, qualify, and secure new accounts to expand revenue and market share. Develop a pipeline of new business opportunities through cold calling, lead generation, referrals, and networking. Manage the entire sales cycle, from initial engagement to contract execution.

2

Account Management & Retention: Maintain and grow relationships with existing Essentials & Exceed accounts by providing logistics solutions and increasing wallet share. Drive contract renewals and extensions, ensuring customers remain engaged with the company's services. Manage customer rate requests, ensuring competitive pricing and timely responses.

3

Customer Engagement & Relationship Management: Develop and maintain strong relationships with customers through regular interactions, both in-person and virtual. Ensure consistent engagement with accounts to identify service improvements and growth opportunities. Address customer issues and service concerns promptly, ensuring high levels of satisfaction.

4

Quote Management: Ensure timely and competitive responses to customer rate requests, including rate quotes, rate sheets, and contractual pricing proposal. Work with commercial solution team to maintain a balance between competitiveness and profitability. Track and improve the quote-to-win ratio, ensuring pricing strategies align with market trends and customer expectations.

5

CRM Compliance: Ensure that all customer data, lane pairs, and contract details are accurately entered and maintained in the CRM system. Log all customer interactions, rate requests, and key account updates in the CRM in real-time. Monitor and track opportunities and sales pipeline in CRM for accurate reporting.

6

Contract & Rate Management: Manage customer contracts, ensuring proper execution and compliance with company policies. Work with pricing teams to ensure timely responses to rate requests from customers. Negotiate and finalize contract terms with clients while ensuring company profitability.

7

Financial & Accounts Receivable (A/R) Management: Monitor outstanding payments and proactively manage accounts receivable (A/R). Work with the finance team to resolve disputes, minimize overdue invoices, and improve cash flow. Ensure A/R past due remains under 5% of the total receivables.

8

Customer Satisfaction & Service Excellence: Ensure customer satisfaction by addressing service issues promptly and collaborating with internal teams to provide seamless logistics solutions. Regularly collect customer feedback, measure satisfaction scores, and take corrective actions when needed.

Requirement:

Education & Qualifications

Bachelor's degree in Business, Supply Chain Management, Sales, or a related field preferred.

Experience

Minimum of 2-5 years of experience in logistics, freight forwarding, or transportation industries.

Prior experience in hunting and prospecting new accounts.

Proven track record of meeting sales targets and growing customer accounts.

Specialist Knowledge & Skills

Proven track record of achieving revenue growth and profitability targets.

Demonstrated success in gaining new business through prospecting.

Strong knowledge of logistics, freight forwarding, and supply chain services.

Ability to build relationships and manage sales cycles with clients of all size segments.

Strong negotiation skills and the ability to sell value-based logistics solutions.

Strong active listening, verbal, and written communication skills.

Ability to read, interpret, and analyse documents, contracts, and procedures in a timely manner.

Excellent time management and ability to prioritize high-impact activities.

Proficiency in Microsoft 365 Office tools, including Word, PowerPoint, Outlook, and Excel.

Experience with Customer Relationship Management (CRM) software.

Interpersonal & Communication Skills

Strong verbal and written communication skills.

Ability to handle objections and close sales confidently.

Team-oriented mindset, collaborating to drive customer success.

Travel Requirements:

Frequent travel required within the assigned territory for in person customer visits.

Must have a valid driver's license and travel documentation.

Job Type: Full-time

Pay: $75,000.00-$95,000.00 per year

Work Location: Hybrid remote in Mississauga, ON L5T 2T6