Insurance Product Manager

Who We AreCAA Niagara is a proud Niagara Region employer, that strives on delivering rewarding experiences and enhancing the lives of our community. For over one hundred years, we have been a staple within our community, providing such services as  emergency roadside assistance, travel services, insurance coverage, membership and rewards savings; continually growing our suite of relevant services and products.A true community partner, we could not be here without our over 160,000 members across Niagara, allowing us to focus on earning your continued trust, every dayLocation: Thorold, ONStatus: Full-Time Permanent, On-Site (with ad-hoc flexibility)This posting is to fill an existing vacancy.About the RoleWe're looking for a strategic, collaborative, and member-focused Product Manager to lead the evolution of CAA Niagara's insurance portfolio across Travel, Home & Auto, Pet, and Advisory offerings.This role is ideal for someone with experience in product management, operations, partnerships, or process improvement, even if you've never worked in insurance. If you're comfortable learning complex products, enjoy working cross‑functionally, and thrive in a regulated environment, this may be a strong fit.You'll oversee product performance, support operational excellence, and strengthen our partner relationships, ensuring our members receive exceptional value across all insurance products. You'll also provide leadership to the Insurance Process Specialist and collaborate closely with Marketing, Operations, and our external underwriters.The expected hourly or salary range for this role is $64,000.00–$74, Placement within this range will be determined based on the successful candidate's qualifications, skills, and experience.Key ResponsibilitiesProduct Portfolio & Operations LeadershipManage a multi-product portfolio, ensuring offerings are competitive, member‑focused, and compliant (training provided).Lead operational processes for Travel, Home & Auto, Pet, and Advisory insurance, including workflow design, quality assurance, disclosures, and incentive tracking.Partner with Marketing to drive product education, awareness, and growth.Analyze and present product performance, trends, and insights to guide decision-making.Support budgeting, reporting, and claims escalation processes.Provide daily guidance and leadership to the Insurance Process Specialist.Partner & Stakeholder EngagementAct as primary liaison with key partners and underwritersCoordinate training, presentations, renewals, and incentive programs.Foster strong internal relationships to support product adoption and member experience excellence.Compliance & GovernanceLearn and support compliance requirements across all product lines, including Travel certification standards (training provided).Maintain report access, secure portals, and compliance documentation.Support onboarding, refreshers, and product updates for front‑line teams.Qualifications — What We're Looking ForYou do not need insurance experience. We welcome transferable skills.Experience in product management, operations, project coordination, or vendor/partner management.Strong communication, relationship-building, and cross-functional leadership abilities.Analytical thinker with experience using reporting tools (Power BI an asset).Comfortable navigating regulated environments or learning compliance requirements.Ability to manage multiple priorities in a fast-paced environment.Experience in budgeting, reporting, or process improvement is an asset.Education:Bachelor's degree in Business, Finance, Communications, or a related field—or equivalent experience.Working ConditionsOffice-based role with frequent collaboration across departments, located in Thorold, ON.Regular computer-based work, including report development and content updates.What's In It For You100% employer-paid premiums for health, dental, vision, life, and travel insuranceVirtual healthcare and nurse navigation supportDefined Contribution Registered Pension PlanGrowth, training, and development opportunitiesGive Where You Live program (community volunteer program)Green and Wellness Reimbursement ProgramPaid personal and vacation hoursInterview ProcessOur process is designed to provide a full picture of how you would contribute to our team:Pre-screening callIn-person interviewBackground and referencesOfferCAA Niagara does not currently use artificial intelligence in screening or selection of applicants.CAA Niagara is an equal opportunity employer and is committed to providing an accessible and inclusive workplace. We are dedicated to ensuring that our recruitment processes are barrier-free and accommodating to all individuals, including those with disabilities. If you require accommodation at any stage of the application, interview, or employment process, please inform our Human Resources department at   We will work with you to meet your needs and ensure a positive experience throughout the recruitment journey.