Web Operations Specialist
1 week ago
WHO WE ARE: CAA Niagara is a proud Niagara Region employer, that strives on delivering rewarding experiences and enhancing the lives of our community. For over one hundred years, we have been a staple within our community, providing such services as emergency roadside assistance, travel services, insurance coverage, membership and rewards savings; continually growing our suite of relevant services and products.A true community partner, we could not be here without our over 161,000 members across Niagara, allowing us to focus on earning your continued trust, every dayLocation: Thorold, ONStatus: Full-Time Permanent, On-Site (with ad-hoc flexibility)About the RoleWe are seeking a technically skilled and detail-oriented Web Operations Specialist to manage and maintain the organization's three websites. Reporting to the Director of Marketing, this role is responsible for overseeing day-to-day web operations, performing hands-on website updates, and ensuring online content is accurate, accessible, and aligned with the organization's brand and marketing objectives.The Web Operations Specialist works closely with internal teams and external partners to support digital marketing initiatives, enhance user experience, and continuously improve website performance and functionality.Key ResponsibilitiesWebsite Management & UpdatesDirectly perform updates to the organization's websites, including posting new content, updating existing pages, and making minor front-end code changes using HTML and CSS.Administer the back-end content management system (CMS), including routine updates, plugin management, and troubleshooting minor technical issues.Maintain documentation related to website processes, access controls, and update schedules.Collaboration & Brand AlignmentCollaborate with internal departments to gather content and ensure timely, accurate website updates.Ensure website design, messaging, and functionality align with marketing strategies and corporate identity.Coordinate with IT and external web vendors for troubleshooting, security updates, and technical enhancements.Performance, SEO & AccessibilityMonitor website analytics and performance metrics, providing insights and recommendations to improve user engagement and conversion.Implement SEO best practices to maximize search visibility and reach.Recommend and implement improvements to enhance website functionality, accessibility, and overall user experience.Digital Marketing SupportSupport digital marketing efforts by developing and maintaining campaign landing pages, online forms, and calls-to-action.Qualifications & SkillsStrong understanding of website content management, digital marketing, and user experience principles.Proficiency in managing CMS platforms such as WordPress, Drupal, or similar systems.Ability to perform front-end coding tasks using HTML and CSS.Knowledge of AWS, web application firewalls, and related security protocols and best practices.Familiarity with SEO strategies, web analytics tools (e.g., Google Analytics), and accessibility standards.Excellent communication and collaboration skills, with the ability to work effectively across multiple departments.Highly organized with strong attention to detail and the ability to manage multiple priorities.Creative thinker with an eye for design and brand consistency.Education & ExperiencePost-secondary education in Marketing, Web Development, Web Design, or a related field, or equivalent work experience.Minimum 3–4 years of experience managing websites or supporting web operations within a marketing or communications environment.Experience coordinating digital projects and collaborating with internal and external stakeholders.Working ConditionsPrimarily on-site at our Thorold, ON office, with frequent collaboration across departments.Standard office environment with regular computer use, typing, and content updates.Occasional work outside regular business hours, particularly around website launches or time-sensitive updates.What's In It For You100% employer-paid premiums for health, dental, vision, life, and travel insuranceVirtual healthcare and nurse navigation supportDefined Contribution Registered Pension PlanGrowth, training, and development opportunitiesGive Where You Live program (community volunteer program)Green and Wellness Reimbursement ProgramPaid personal and vacation hoursInterview ProcessOur process is designed to provide a full picture of how you would contribute to our team:Pre-screening callIn-person interviewBackground and referencesOfferCAA Niagara is an equal-opportunity employer and is committed to providing an accessible and inclusive workplace. We are dedicated to ensuring that our recruitment processes are barrier-free and accommodating to all individuals, including those with disabilities. If you require accommodation at any stage of the application, interview, or employment process, please inform our Human Resources department at We will work with you to meet your needs and ensure a positive experience throughout the recruitment journey.
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