Delivery Specialist

1 week ago

Ottawa ON KV E, Canada Capital Dodge Chrysler Jeep Ltd Full time $40,000 - $60,000 per year

Overview

Are you passionate about automobiles, customer service, and creating a memorable experience? We are seeking a highly organized and energetic Automotive Delivery Specialist to join our team.

This is more than just handing over keys—you will be the final point of contact, ensuring a seamless and exciting transition for our customers into their new or pre-owned vehicle, all within our brand-new, state-of-the-art delivery showroom. You are the key coordinator who brings the entire sales and service process to a perfect conclusion.

Key Responsibilities

  1. Delivery Coordination & Scheduling

  2. Serve as the central liaison between the Sales, Service, and Detailing Departments.

  3. Coordinate the delivery schedule to ensure all vehicles are prepped, fueled, detailed, and ready on time for the customer's scheduled appointment.

  4. Monitor vehicle status (e.g., final service checks, accessory installation, and detailing) to proactively address any delays.

  5. The Delivery Experience

  6. Greet customers in our dedicated delivery showroom and make them feel welcome and excited.

  7. Conduct a thorough, professional, and engaging feature walk-through of the customer's new vehicle (technology, safety features, infotainment, navigation, etc.).
  8. Personalize the experience to the customer's technical comfort level and specific vehicle needs.

  9. Resolve any final vehicle presentation issues immediately to ensure 100% customer satisfaction.

  10. Post-Delivery Follow-Up

  11. Perform a brief follow-up call/email within 24-48 hours of delivery to answer any questions and ensure a positive start to their ownership experience.

  12. Encourage customers to complete online satisfaction surveys based on their delivery experience.

Qualifications & Skills

  • 1+ years of experience in customer service, hospitality, automotive sales, or a related field preferred.
  • Exceptional organizational and time management skills with a keen eye for detail.
  • Excellent communication and interpersonal skills—must be articulate, friendly, and patient.
  • Professional demeanor and polished presentation suitable for a high-end customer environment.

Why Join Us?

  • Work in a brand new, modern facility designed for an optimal customer experience.
  • Competitive compensation package (salary plus performance incentives).
  • Comprehensive benefits package (Health, Dental, Vision).
  • Opportunity to be the face of our dealership and directly influence customer satisfaction and loyalty.
  • Ongoing training and professional development.

Ready to be the highlight of a customer's day? Apply now

Job Type: Full-time

Pay: $40,000.00-$60,000.00 per year

Benefits:

  • Dental care
  • Disability insurance
  • Extended health care
  • Life insurance
  • On-site parking
  • Paid time off
  • RRSP match

Work Location: In person

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