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Dining Operations Coordinator

2 weeks ago

NiagaraontheLake, Ontario, Canada International SOS Full time
Job Description:

* Must be located in Ontario, Canada or U.S.A

The Dining Operations Coordinator supports the day-to-day execution of programs that strengthen profitability, elevate customer experience, and streamline dining operations. This role keeps our initiatives on track, organized, accurate, and moving forward while partnering across teams to ensure smooth delivery from concept to client.  

You'll handle operational tasks, assist with client support activities, and coordinate cross-functional workflows, serving as the reliable engine that helps the Dining Team consistently deliver high-quality outcomes.  

This role works closely with Account Management, Service Delivery, Learning & Development, Content, and IT to keep communication tight, processes efficient, and dining products performing at their best.  

Key Responsibilities:
  • Support client initiatives by coordinating day-to-day activities, program launches, and client-requested projects within the dining vertical.  
  • Own communication flow for dining programs and events, drafting internal/external updates, creating job aids, and preparing materials for operational changes and reminders.  
  • Enhance the Card Member experience by helping identify improvement opportunities and supporting change-management efforts across Service Delivery.  
  • Assist with the execution of Client-led Dining Programs — including logistics planning for 40+ annual events, preparing internal materials, and partnering on email communications.  
  • Partner with Learning & Development to maintain and refresh New Hire Training content each quarter and support ongoing dining refresher training as needed.  
  • Create and maintain tools and content that strengthen team knowledge and improve customer experience, including helping manage dining materials across internal/external platforms.  
  • Review operational insights and contribute recommendations to streamline processes and elevate performance in alignment with key KPIs.  
  • Support Advocacy and Care Team (ACT) on dining escalations by reviewing case details, identifying missed opportunities, and assisting in resolution efforts.  
  • Manage internal dining inquiries through shared inboxes, providing timely, accurate guidance on client programs, processes, and tools.  
  • Monitor internal Teams channels to answer dining-related questions, share resources, and escalate complex issues to the right partners.  
Knowledge, Skills & Competencies:
  • Genuine interest in global dining and hospitality, with growing insight into culinary trends and elevated guest experiences.  
  • Strong time and priority management, able to juggle multiple projects and deadlines.
  • Clear, audience-aware communicator who can adjust tone and detail based on who's receiving the message.  
  • Comfortable navigating shifting priorities, supporting multiple client needs and projects at once.  
  • Build trust quickly through professionalism, follow-through, and consistent reliability.  
  • Collaborative by default, contributing positively across cross-functional teams and shared initiatives.  Fast learner with excellent communication skills, able to simplify and articulate complex information.  
  • Data-curious and detail-minded, supporting data collection and basic analysis to inform team decisions.  
  • Strong project coordination habits, providing timely updates, tracking progress, and ensuring follow-through.  
  • Active contributor to team culture, engaging respectfully, listening well, and offering constructive input.  
  • Alignment-focused, clarifying goals, expectations, and priorities with partners to keep work moving smoothly.  
  • High personal standards, demonstrating accountability, consistency, and a commitment to quality.  
  • Feedback-friendly, using coaching and input to continuously improve performance.  
  • Solution-oriented, approaching challenges with curiosity and seeking support when needed.  
Work Experience & Qualifications:
  • Minimum of 2-3 years' progressive experience, preferably in a contact center / customer relationship center.  
  • Bachelor's Degree or equivalent work experience required.  
  • Ability to communicate in English (verbally and written) in a polished and professional manner is required.     
Work Environment & Physical Requirements
  • Must have a dedicated, quiet, and private workspace free from distractions.  
  • Ability to sit and remain at a desk for extended periods (up to 8 hours per day) while operating a computer and telephone headset.  
  • Reliable high-speed uninterrupted internet connection meeting minimum company standards.  
  • Ability to use hands and fingers to operate a computer keyboard, mouse, and other office equipment.  
  • Clear, polished and professional verbal & written communication and active listening skills to effectively interact with clients and team members.  
  • May occasionally require walking, standing, or light lifting (up to 10 pounds) of equipment such as a laptop or office supplies.  
  • This is a non-travel role. 
Accessibility Commitment

Aspire Lifestyles is dedicated to providing accessible services to all individuals, including those with disabilities. Accommodations are available upon request throughout the selection process.