Operations & Customer Support Associate

2 days ago

Mississauga ON LW A, Canada Pinochio Crepes and Waffles Full time

Job Title: Operations & Customer Support Associate

Location: Mississauga, ON (2800 Skymark Ave, Mississauga, ON L4W 5A6)

Company: Shawarma Royale Inc.

About Shawarma Royale

Shawarma Royale is one of Ontario's fastest-growing restaurant brands, known for authentic Middle Eastern flavors and a strong commitment to quality and consistency. With multiple franchise locations across the province, our head office team supports day-to-day operations, franchise systems, and customer experience.

We're looking for a motivated and detail-oriented Operations & Customer Support Associate who's eager to learn, grow, and take ownership of key operational tasks.

What You'll Do

Operational Support

  • Create and edit menu items on Clover POS for all stores, ensuring accuracy across systems.
  • Set up promotions, manage pricing, and update offers on POS and delivery platforms (Uber Eats, Door Dash, Skip The Dishes, etc.).
  • Assist with onboarding new stores.
  • Track daily sales, prepare performance summaries, and organize reports using Excel.
  • Maintain organized communication and documentation through Outlook.

Customer Support

  • Monitor Google Reviews and email feedback; send follow-ups to franchise owners for resolution.
  • Handle customer inquiries via email or phone, ensuring every guest feels heard and supported.
  • Record issues and follow up with stores to make sure solutions are implemented.
  • Communicate with store managers for any catering related inquiries.

What We're Looking For

  • Strong computer skills — comfortable using Excel, email, and online platforms.
  • Tech-savvy and quick to learn new systems.
  • Clear, professional written and verbal communication.
  • Excellent attention to detail and organizational skills.
  • Positive attitude, reliability, and a willingness to take initiative.
  • Ideal for a recent graduate or someone starting their career in operations or marketing.

Why You'll Love Working With Us

  • Great opportunity to learn restaurant operations and franchise management.
  • Fast-paced, hands-on environment with real responsibility.
  • Supportive team culture with growth potential.
  • Exposure to multiple sides of the business — operations, marketing, customer service, and technology.

Job Type: Part-time

Pay: From $17.60 per hour

Expected hours: 20 – 22 per week

Work Location: In person

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