Junior IT Support/Website Admin

1 week ago

Mississauga ON LW A, Canada Coachliners Full time $40,000 - $60,000 per year

Job Summary

We are seeking a knowledgeable and proactive IT Support professional to join our dynamic team. The ideal candidate will possess a strong background in technical support and customer service, with expertise in various operating systems and networking. This role involves providing assistance to end-users, troubleshooting software and hardware issues, and ensuring the smooth operation of our IT infrastructure.

1. Website Management & Feature Development:

  • Maintain the Coachliners website: Ensure website uptime, performance, and security through regular monitoring, updates, and patching.
  • Add features to the website: Work on implementing new functionalities, enhancements, and design improvements to keep the website modern, user-friendly, and competitive.
  • Manage website content, ensuring accuracy, relevance, and brand consistency.
  • Troubleshoot website-related issues, such as broken links, form errors, or display problems.
  • Collaborate with marketing and sales teams to align website features with business goals.

2. Sales Agent Support & Empowerment:

  • Work closely with sales agents to address IT-related issues: Provide prompt and effective technical assistance for their sales tools, CRM systems, booking platforms, and communication software.
  • Troubleshoot and resolve software glitches, data entry problems, or system access issues impacting sales operations.
  • Conduct training sessions for sales agents on new software, features, or best practices to maximize their efficiency.
  • Act as a liaison between sales and IT, translating sales team needs into technical requirements for system improvements.

3. Customer Experience Enhancement:

  • Proactively identify and address IT issues that impact customer experience: This includes ensuring the reliability and speed of customer-facing systems (e.g., online booking, customer portals).
  • Contribute to the design and implementation of user-friendly website features and online tools that simplify customer interactions.
  • Gather and analyze feedback related to technical aspects of the customer journey to drive continuous improvement.
  • Ensure the security and privacy of customer data across all digital platforms.

Qualifications:

  • Diploma or Bachelor's degree in Information Technology, Computer Science, Web Development, or a related field.
  • 2-4 years of experience in an IT Support or Helpdesk role.
  • Proven experience in website maintenance and/or front-end web development (HTML, CSS, JavaScript, CMS platforms like WordPress).
  • Strong understanding of operating systems (Windows), Microsoft Office Suite, and general networking principles.
  • Experience with CRM systems and/or online booking platforms is a plus.
  • Excellent problem-solving skills and attention to detail.
  • Strong communication skills, both written and verbal, with the ability to explain technical concepts to non-technical users.
  • Exceptional customer service orientation and a proactive approach to support.

Desired Attributes:

Job Type: Full-time

Pay: $20.00 per hour

Expected hours: 37.5 per week

Work Location: In person

  • Junior Sales

    1 week ago

    Mississauga, Canada Allstyle Retrofit Full time

    Junior Sales / Customer Service / Administrative Support: Allstyle Retrofit is a Canadian leader in the kitchen cabinet door retrofit business and is looking to add a Sales/ Customer Service / Admin Support associate to our growing team. **Key Objectives**: - Support the sales team in handling leads, quotes, and customer follow-up - Deliver great customer...

  • Admin Coordinator

    1 week ago

    Mississauga, Canada CBRE Full time

    **Admin Coordinator** **Job ID** - 194887**Posted** - 26-Nov-2024**Service line** - Advisory Segment**Role type** - Full-time**Areas of Interest** Sales Support **Location(s)** Mississauga - Ontario - Canada - As a CBRE Admin Coordinator, you will provide administrative support to a group of sales professionals. This job is part of the Sales Operations...

  • Admin Coordinator

    1 day ago

    Mississauga, Canada Maingate Islamic Academy Full time

    Maingate Islamic Academy is a private elementary school, which ranges from Junior Kindergarten to Grade 8 and is fully registered with the Ministry of Education. One of the key strengths of our institution is the importance we place on cultivating a positive learning environment. We believe a positive atmosphere can tremendously influence a student’s...

  • Junior Logistics Assistant

    2 weeks ago

    Mississauga, ON LW A, Canada Signifi Solutions Inc. Full time $43,000 - $56,000 per year

    Job descriptionJob duties:The Junior Logistics Assistant supports the efficient movement and storage of goods by helping with tasks like tracking shipments, preparing documents, and communicating with carriers. The role requires strong organizational, communication, and problem-solving skills, along with attention to detail and proficiency in logistics...

  • Office Admin

    2 weeks ago

    Mississauga, Ontario, Canada StratonHunter Group Full time $45,000 - $65,000 per year

    Job Title: Office Admin / BookkeeperCompany: Pizzaiolo – The Pizza Maker's PizzaLocation: MississaugaJob Type: Full-Time on siteAbout PizzaioloAt Pizzaiolo, we're passionate about crafting authentic, high-quality pizza with real ingredients and a focus on community. As we continue our exciting growth journey, we're looking for a detailed oriented person to...

  • Occasional Teachers

    1 week ago

    North York, ON ML A, Canada Junior Academy Full time $43,000 - $80,000 per year

    Occasional TeachersSchool Overview: Junior AcademyEstablished in 1988, Junior Academy has built a community around the families whose children attend our school. This community spirit is vital to ensuring all students feel they can achieve academic success. Junior Academy is intentionally a small school. Our community environment ensures every teacher knows...

  • Junior IT Support Analyst

    1 week ago

    Toronto, On, Canada TorQuest Partners Full time

    Company Description TorQuest Partners is a leading Canadian private equity firm with over $5 billion in equity capital under management. The company is dedicated to identifying and building value in middle-market, later-stage companies across North America. TorQuest Partners focuses on driving growth through strategic leadership, calculated financial...

  • Junior IT Support Analyst

    1 week ago

    Toronto, ON, Canada TorQuest Partners Full time

    Company Description TorQuest Partners is a leading Canadian private equity firm with over $5 billion in equity capital under management. The company is dedicated to identifying and building value in middle-market, later-stage companies across North America. TorQuest Partners focuses on driving growth through strategic leadership, calculated financial...

  • Junior IT Support Analyst

    1 week ago

    Toronto, ON, Canada TorQuest Partners Full time

    Company Description TorQuest Partners is a leading Canadian private equity firm with over $5 billion in equity capital under management. The company is dedicated to identifying and building value in middle-market, later-stage companies across North America. TorQuest Partners focuses on driving growth through strategic leadership, calculated financial...

  • Junior IT Support Analyst

    1 week ago

    Ontario (ON), Canada TorQuest Partners Full time

    Company DescriptionTorQuest Partners is a leading Canadian private equity firm with over $5 billion in equity capital under management. The company is dedicated to identifying and building value in middle-market, later-stage companies across North America. TorQuest Partners focuses on driving growth through strategic leadership, calculated financial...