Operations & Customer Support Associate

2 weeks ago

Toronto ON ML S, Canada Mainline Dental Full time $43,000 per year

Overview: We are looking for a reliable, organized Operations & Customer Support Associate to handle day-to-day operations, customer communication, and basic administrative duties. This role involves a mix of customer service, inventory coordination, returns management, and catalogue updates.

This is a hands-on position with on-site responsibilities (inventory, returns, product verification).

Key Responsibilities

Customer Service

  • Respond to customer inquiries by email, phone, and live chat
  • Provide product information, order support, and issue resolution
  • Communicate professionally with clinics and suppliers

Inventory & Catalogue Management

  • Perform physical inventory checks for accuracy
  • Verify stock counts, expiry dates, and lot numbers
  • Update online product listings, prices, availability, and details
  • Assist with adding new SKUs and improving product data

Returns & RMA Processing

  • Receive and inspect returned products
  • Confirm lot numbers and product condition
  • Coordinate restocking, replacements, and documentation

Website & Minor Admin Tasks

  • Make small updates to the website/catalogue
  • Maintain organized records and basic reconciliations
  • Support the owner with operational tasks as needed

Qualifications

  • 1–3 years in customer service, office operations, e-commerce, or administration
  • Strong communication skills (written & verbal)
  • Comfortable using computers, online platforms, and basic Excel/Sheets
  • Detail-oriented and highly reliable
  • Ability to work independently and follow structured processes
  • Experience in dental/medical products or Shopify is an asset but not required

Job Type: Full-time

Pay: From $43,000.00 per year

Ability to commute/relocate:

  • Toronto, ON M9L 2S1: reliably commute or plan to relocate before starting work (required)

Work Location: In person

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