Installation and Service Technician

Advantage Home Health Solutions is looking for a skilled, hands-on professional to install, service, and support mobility and accessibility equipment for our valued clients. If you take pride in quality workmanship and enjoy work that makes a difference, we'd love to hear from you

Join Our Team – & Make a Difference Every Day

At Advantage Home Health Solutions, we believe that everyone deserves the freedom to live safely and independently in their own home. We provide high-quality, cost-effective home healthcare and mobility equipment that helps people maintain their dignity, comfort, and independence.

We are looking for a caring, reliable, and mechanically inclined professional to join us in the position of Installation & Service Technician. In this role, you'll deliver, install, and maintain mobility and accessibility equipment such as stair lifts, porch lifts, ceiling lifts, scooters, power and manual wheelchairs, and bathroom safety products — equipment our clients depend on every day.

This is a hands-on role where your technical skills and compassion come together to make a real impact in people's lives.

To APPLY please complete the Online Application Form: and send your resume to

DUTIES AND RESPONSIBLITIES:

Client Relations

• Delivery, installation and maintenance of end-user equipment and after-sales product support as required, trouble shooting and issue resolution, and documentation of service calls
• Maintenance and servicing of company and client owned equipment
• Providing excellent customer service including recognizing and "up-selling" opportunities for additional equipment/solutions during client interactions
• Managing our client equipment Preventative Maintenance program

Sales Support and Learning

• Preparing equipment for presentations and demos including wheelchairs
• Assisting with showroom equipment set-up and maintenance
• Consistently acquiring product knowledge through online research, studying of product documentation, and formal education sessions

In-House, Safety, and Company Assets

• Managing the shop work areas to have them organized and efficient
• Maintaining an organized, orderly and safe work environment including at clients' residences, the office and work vehicle(s)
• Taking full responsibility for all tools, equipment, vehicles, and other company assets; you will be held accountable and will reimburse the company for losses and/or damages
• Assisting with receiving/shipping and storage of inventory products including sanitizing of rental equipment

Systems Related

• Recording service and installation activities, including client and supplier communications using the company Method:CRM (contact, work-order, task) system and email/calendar system, use the company accounting system (QuickBooks Online) for operations related activities
• Recording your business expenses daily using the company (Receipt Bank) expense tracking system (to be reimbursed monthly)

Business Support

• Documenting and updating a set of Standard Operating Procedures for equipment service and installations, troubleshooting, and processes at client locations, vehicle travel and in shop

SPECIFIC KNOWLEDGE, SKILLS AND ABILITIES

• Proven dependability, reliability, and a strong commitment to health and safety protocols
• Mechanical aptitude with strong electro-mechanical diagnostic and troubleshooting skills
• Demonstrated integrity and a caring, client-focused attitude
• Observant and attentive to client needs, with the ability to communicate relevant information to the office and support team
• Highly organized, self-motivated, and able to manage time effectively
• Willingness to assist with team activities, support other staff members, and participate in receiving and inventory processes
• Strong client service orientation with the ability to perform deliveries and installations professionally and efficiently
• Skilled in the use of hand tools and power tools; mechanically inclined with good manual dexterity
• Ability to read and follow technical instructions, manuals, and procedures accurately
• Basic computer literacy; familiarity with Microsoft Office is an asset

EDUCATION, TRAINING, AND EXPERIENCE

• Minimum of 2 years of hands-on experience in electro-mechanical diagnostics or repairs
• Minimum of 2 years of experience in equipment installation and servicing
• Basic computer skills required for record-keeping, scheduling, and communications

SPECIAL CONDITIONS OF EMPLOYMENT

• Must be able to lift and move equipment weighing up to 50 lbs (occasionally heavier with assistance)
• Must possess a valid Class 5 driver's license and maintain a clean driving abstract
• Must be comfortable operating larger vehicles (e.g., cargo vans)
• Local travel to client sites and occasional out-of-town service calls may be required
• A Criminal Record Check with Vulnerable Sector Screening, is required due to the nature of our clientele, which includes seniors, people with disabilities, and others considered vulnerable.

POSITION DETAILS:

Location Ave NE, Calgary AB T2E 7Z5

Job Type: full-time, salaried, 40 hours per week

Hours: Monday to Friday 8:30am – 5pm – 40 hours per week

Pay Range: $44,000 to $50,000 depending on experience and qualifications

Benefits: Health, Dental, Life, AD&D, Long-Term Disability Benefits following 90-day probation period, Employee Health Spending Account following 90-day probation period.

Education, Training and professional development assistance

WHY JOIN ADVANTAGE?

Be part of a locally-owned team making a real difference in people's lives.

See the direct impact of your work on clients' quality of life.

Full time, permanent role with a regular schedule

Ongoing training, support, and growth opportunities in a meaningful, growing industry.

Supportive, collaborative, and values-driven workplace culture.

Apply online:

Send your resume to

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