Customer Service

13 hours ago

Hamilton, Ontario, Canada The Hunny Pot Cannabis Co. Full time $37,440 - $37,680 per year

THE HUNNY POT CANNABIS CO. is the first legal Cannabis store to open in Toronto and is looking to add enthusiastic Customer Service Representative , training and working with our team, in store, at our Hamilton locations

Customer Service Responsibilities:

  • Responds to and handles multiple customer inquiries, requests and concerns in a timely manner, over the phone and email.
  • Engage with clients in a friendly and professional manner while actively listening to their concerns
  • Record and modify customer information within the database
  • Offer support and solutions to customers in accordance with the company's customer service policies
  • Arrange deliveries and pickups to meet customer service expectations
  • Communicate with company drivers on individual assignments and daily schedules
  • Ensure accurate information obtained from our customers flows to drivers and billing personnel
  • Contribute to implementing improvements to our dispatch and bin tracking system
  • Other duties as requested

Why Join Us

  • Group health benefits for full-time employees (company pays 50% after 9 months)
  • Career growth – clear internal promotion path from Budtender to Store Manager
  • Ongoing training and professional development, including leadership development opportunities
  • Welcoming, inclusive and positive workplace culture
  • Dog-friendly environment – meet different pups every day at work
  • Fast-moving and dynamic – no two days are the same with new customers, products, and experiences

Skills:

  • Exceptional customer service/sales skills, particularly over the phone
  • Ability to work in a fast-paced environment and to process information quickly and accurately
  • Critical thinking skills to respond efficiently to changing customer requests throughout your day
  • Ability to communicate effectively with company employees
  • Ability to participate as a team member to improve company processes
  • Needs to be comfortable with technology; including Excel and Google Sheets.

Both full-time and part-time positions are available

Wage: $18

*We would like to thank all applicants for their interest in this position, however only those selected for interviews will be contacted*

The Hunny Pot Cannabis Co. is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Job Types: Full-time, Permanent

Pay: From $18.00 per hour

Benefits:

  • Dental care
  • Extended health care
  • Life insurance
  • Vision care

Work Location: In person

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