Customer Service

1 week ago

Hamilton, Ontario, Canada The Hunny Pot Cannabis Co. Full time

THE HUNNY POT CANNABIS CO. is the first legal Cannabis store to open in Toronto and is looking to add enthusiastic Customer Service Representative , training and working with our team, in store, at our Hamilton locations

Customer Service Responsibilities:

  • Responds to and handles multiple customer inquiries, requests and concerns in a timely manner, over the phone and email.
  • Engage with clients in a friendly and professional manner while actively listening to their concerns
  • Record and modify customer information within the database
  • Offer support and solutions to customers in accordance with the company's customer service policies
  • Arrange deliveries and pickups to meet customer service expectations
  • Communicate with company drivers on individual assignments and daily schedules
  • Ensure accurate information obtained from our customers flows to drivers and billing personnel
  • Contribute to implementing improvements to our dispatch and bin tracking system
  • Other duties as requested

Why Join Us

  • Group health benefits for full-time employees (company pays 50% after 9 months)
  • Career growth – clear internal promotion path from Budtender to Store Manager
  • Ongoing training and professional development, including leadership development opportunities
  • Welcoming, inclusive and positive workplace culture
  • Dog-friendly environment – meet different pups every day at work
  • Fast-moving and dynamic – no two days are the same with new customers, products, and experiences

Skills:

  • Exceptional customer service/sales skills, particularly over the phone
  • Ability to work in a fast-paced environment and to process information quickly and accurately
  • Critical thinking skills to respond efficiently to changing customer requests throughout your day
  • Ability to communicate effectively with company employees
  • Ability to participate as a team member to improve company processes
  • Needs to be comfortable with technology; including Excel and Google Sheets.

Both full-time and part-time positions are available

Wage: $18

*We would like to thank all applicants for their interest in this position, however only those selected for interviews will be contacted*

The Hunny Pot Cannabis Co. is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Job Types: Full-time, Permanent

Pay: From $18.00 per hour

Benefits:

  • Dental care
  • Extended health care
  • Life insurance
  • Vision care

Work Location: In person

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