Customer Service Representative

19 hours ago

Hamilton, Ontario, Canada Fountain Food and Beverages Ltd. & Dairy Fountain Inc. Full time

About Us

We are a trusted Canadian brand in dairy products, serving both the food service and retail industries. Headquartered in Mississauga, ON, we are passionate about delivering exceptional service and high-quality products, supported by a skilled team specializing in manufacturing, logistics, and international trade.

Position Summary

We are seeking a Customer Service Representative to join our Fountain Food & Beverages team at our Hamilton Distribution Center. This role is responsible for supporting our dairy manufacturing and distribution operations by serving as a primary point of contact between customers and internal teams, ensuring accurate order processing, timely communication, and high customer service standards.

Key Responsibilities

  • Act as a daily communication link between customers and internal departments to support accurate and timely product delivery
  • Receive, document, and enter customer orders accurately, including phone and email orders
  • Serve as a primary contact for customer inquiries related to orders, shortages, logistics, and delivery tracking
  • Support key customer accounts and collaborate with Sales, Marketing, and Logistics teams
  • Proactively identify and resolve issues that may impact customer service levels
  • Receive and document customer and consumer complaints in a professional and courteous manner
  • Process credits accurately and in a timely manner
  • Forward complaints and related documentation to the Customer Service Supervisor

Qualifications & Skills

  • Post-secondary education with a minimum of 2 years of experience in a customer service or related role
  • Previous experience in food processing, dairy, or manufacturing is considered an
  • asset
  • Strong attention to detail with a high level of accuracy
  • Ability to work independently while contributing effectively within a team
  • Strong interpersonal, communication, and customer service skills
  • Excellent written and verbal communication skills, including professional phone etiquette
  • Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
  • Experience with ERP systems is an asset
  • Proven ability to remain professional and exercise good judgment in high-pressure situations

Why Join Us

  • Competitive group insurance, RRSP, and DPSP programs.
  • Paid vacation and comprehensive health benefits.
  • Opportunity to be part of a collaborative and dynamic team.
  • Join a growing organization with a strong and proven track record of success.

Inclusivity

At Fountain Food and Beverages Ltd., we are committed to fostering a diverse and inclusive workplace where everyone feels valued and empowered. We encourage applications from candidates of all backgrounds, including but not limited to race, ethnicity, gender identity, sexual orientation, and ability.

Accessibility

Fountain Food and Beverages Ltd. is committed to providing equal opportunity and fostering a respectful, inclusive workplace. If you require any accommodations, please let us know when confirming your attendance.

Application Process

We sincerely appreciate the time and effort all applicants put into submitting their applications for this opportunity. While we review each submission carefully, only candidates who are selected for an interview will be contacted.

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