Guest Experience and Marina Manager

Your company, your values, your career

Coast Hotels is a dynamic and growing brand. Our culture is rooted in our values, leadership accountability, and the growth and development of our Ambassadors.

The Guest Experience & Marina Manager is responsible for the smooth and efficient operation of both hotel and marina facilities. This hands-on leadership role ensures high standards of guest service, supports cross-departmental coordination, and manages marina tenant relations and infrastructure.

• Responsibilities

Front Office & Guest Services

• Ensure superior customer service is consistently delivered by all Front Office team members.
• Follow and comply with Coast's cash-handling policies and procedures.
• Enforce and implement Front Desk procedures; support the Front Desk, Bell, Concierge, and Valet teams in the absence of the Rooms Operations Manager.
• Resolve guest concerns promptly, professionally, and diplomatically.
• Ensure all Front Office team members are trained and compliant with Coast standards.
• Assist with performance reviews, coaching, and ongoing staff development.
• Maintain strong communication and collaboration with all hotel departments.
• Serve as the on-duty manager during assigned shifts, overseeing daily hotel operations.
• Maintain high levels of guest satisfaction by responding to inquiries, complaints, and service concerns in a timely and professional manner.
• Conduct staff briefings when required and ensure smooth shift handovers.
• Uphold property standards relating to cleanliness, guest experience, safety, and service delivery.
• Handle the hotel's fire safety responsibilities and support all emergency procedures.
• Monitor room inventory and availability; ensure the team is knowledgeable on rates, promotions, and upsell opportunities.
• Perform other duties as required.

Marina Management

• Oversee day-to-day marina operations executed by Front Desk agents, including slip assignments, vessel check-ins/check-outs, dock services, and guest communications.
• Administer and manage all marina tenant contracts, including:
• Lease preparation, renewals, and compliance tracking
• Slip rental billing, payment processing, and documentation
• Ongoing communication and relationship management with marina tenants
• Maintain accurate marina records, including vessel logs, occupancy, billing, and maintenance schedules.
• Conduct regular inspections of marina infrastructure and coordinate necessary repairs or maintenance.
• Enforce marina safety standards and ensure compliance with environmental and regulatory requirements.

Skills/Knowledge/Experience:

• Secondary School Diploma
• Bachelor's Degree or Diploma in Hospitality or equivalent combination of education and experience an asset
• Minimum 1 year in a hotel leadership role
• Self-motivated team player with demonstrated interpersonal & leadership skills
• Ability to excel and perform well under pressure
• Demonstrated ability to work in a fast paced, multi-tasking, multi-functional team environment
• Excellent communication and organizational skills
• Advanced working knowledge of Microsoft Office Suite, and PMS software required
• Exemplifies Coast's core values and enjoys working in a culture of accountability
• Able to work a flexible schedule, which includes evenings, weekends, holidays, and some overnights

Coast Hotels offers a variety of benefits, including competitive wages & benefits, employee discounts, training & development, career advancement opportunities & more

Coast Hotels is an Equal Opportunity Employer

Coast Hotels would like to thank all interested applicants

Only those selected for an interview will be contacted

NO PLACE LIKE COAST