Information Technology Analyst

1 week ago

Prince George, British Columbia, Canada Altis Technology Full time

Our client is seeking a skilled Regional IT Technical Support Specialist to provide part-time technical services and expertise to staff across multiple sites. This role will focus on ensuring smooth IT operations, onboarding and training staff, and supporting regional events and community engagement activities.

  • Part-Time:
    20 hours per week (standard 4-hour days; flexibility to exceed during project periods).
  • Location:
    Prince George, BC. Regional onsite support with occasional travel.

Roles and Responsibilities

  • Deliver on-site Tier 2 technical support for desktop tools, printing infrastructure, and network equipment, escalating complex issues as required.
  • Facilitate IT onboarding and training for new staff, including account setup, hardware/software deployment, and user orientation.
  • Ensure compliance with organizational IT policies, standards, and procedures, maintaining accurate documentation and knowledge resources.
  • Provide technical support for meetings, events, and community engagements, collaborating with internal teams and external vendors to ensure seamless execution.
  • Act as a regional liaison and subject matter expert (SME), representing the IT function in local initiatives and contributing to business planning.

Qualifications and Skills

  • 5–7 years of IT support or systems administration experience, ideally across multi-site or remote environments.
  • Strong background in desktop support, Active Directory administration, VPNs, and IT ticketing systems (e.g., ServiceNow).
  • Proficiency with Microsoft Teams, Outlook, and other remote collaboration tools.
  • Experience delivering IT training and orientation, with the ability to communicate technical information clearly to diverse audiences.
  • Familiarity with IT governance, compliance practices, and vendor/contractor coordination.
  • Willingness to travel occasionally to regional or community sites.

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