Member Experience Representative – 18 month term

2 weeks ago

Winnipeg MB RC L, Canada HEB MANITOBA Full time

Help us serve 96,000 of Manitoba's healthcare professionals.

We are HEB Manitoba, one of the largest pension and benefits plans in the province.

Are you an experienced customer service professional aspiring to join an exceptional Manitoba company?

Does the thought of providing exceptional service to 96,000 of Manitoba's healthcare professionals make you excited?

Do you want to work in an environment that supports your growth and development?

Why HEB Manitoba

  • Highly competitive hourly rate.
  • Comprehensive benefits including a defined benefit pension plan.
  • Hybrid work environment with a compressed work week for your work/life balance.
  • Consistent schedule with no evening or weekend shifts.
  • A comfortable, modern environment conveniently located in downtown Winnipeg.

The Role

In this role, you'll be the first point of contact for our valued members—answering questions, resolving concerns, and ensuring every interaction is a positive one. If you're an excellent communicator who thrives in a fast-paced environment and enjoys helping others, we'd love to hear from you

As a Member Experience Representative, you will:

  • Gain in-depth knowledge of HEB Manitoba's Pension and Benefit Plans to provide accurate and reliable information.
  • Investigate and address member inquiries, ensuring their concerns are resolved efficiently and thoroughly.
  • Work towards resolving issues during the first contact to enhance the member experience.
  • Handle inbound calls and reach out to members as needed, ensuring clear communication at every step.
  • Offer preliminary details about HEB Manitoba's Pension and Benefit Plans to guide members in the right direction.
  • Accurately document all member interactions within the organizational database, ensuring seamless follow-up and data integrity.
  • Take on additional tasks and responsibilities as needed, supporting the team and the organization's goals.

Qualifications for Your Success:

Experience & Education

  • A minimum of a high school diploma or equivalent; bachelor's degree preferred
  • 1+ years' experience in an Inbound Call Center or Customer Service Environment
  • Above average keyboarding skills with a high degree of accuracy
  • Proficiency with Microsoft Office Suite

*Knowledge of pension and benefit plans would be an asset

Knowledge, Competencies & Skills

  • Excellent verbal and written communication skills, with a strong focus on active listening
  • Highly organized with exceptional attention to detail, even in fast-paced and high-pressure situations
  • Ability to remain calm, patient, and professional while handling a variety of member inquiries
  • Comfortable navigating multiple systems and screens, with the ability to assist members who have varying levels of technical proficiency
  • Demonstrates empathy, a positive attitude, and a strong commitment to providing exceptional service
  • Capable of managing stressful situations effectively while maintaining a focus on solutions and member satisfaction

Please submit your resume and cover letter by Friday, November 28, 2025 at 4:00PM .

We thank all applicants for their interest; however, only those being considered will be contacted.

Job Type: Full-time

Benefits:

  • Company events
  • Company pension
  • Dental care
  • Disability insurance
  • Employee assistance program
  • Extended health care
  • Life insurance
  • Paid time off
  • Vision care

Work Location: Hybrid remote in Winnipeg, MB R3C 4L5

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