Manager, Data Production

At Miovision, we're unlocking transportation networks that move you. Our vision and mission is to enable smart, fast, safe communities that simply flow, as we drive the Intelligent Mobility Revolution. Backed by the world's most advanced traffic AI, Miovision's innovations in traffic signal planning and operations are making it possible for cities to improve the transportation experience for drivers, cyclists and pedestrians.

Our values drive us. They're at the core of everything we do. If they align with yours, proceed through the GREEN light

All in to win: We're driven by a winning mindset, approaching every challenge with intensity, clarity, and speed.

One Miovision: We succeed as one team, uniting diverse talents, building on trust, and putting our shared mission before ego.

Be better every day: We're committed to continuous growth, staying curious, building mastery, and embracing challenges as learning opportunities.

Make it happen: We are proactive and results-driven, taking ownership, acting with urgency, and focusing on solutions that deliver real impact.

Earn the customer: We are deeply customer-centric, focused on earning our customers' partnership every day by delivering exceptional experiences that drive their success.

Position Summary:

Miovision is looking for an experienced Operations Manager to lead our Data Quality Assurance Production team. This team is at the heart of our customer's success; their work is used by engineers and transportation professionals globally to make critical decisions. We are looking for a transformational leader to guide this team as we scale and evolve our operations, ensuring our growing number of production lines deliver data with unmatched quality and customer focus. If you are a leader with a growth mindset who is obsessed with operational excellence and building high-performing teams, this opportunity is for you.

The Data Production team loves being at the center of the action, producing many types of data for both internal and external customers. They thrive on the details, ensuring that all data products are configured accurately to meet customer specifications before being processed. Our managers are data-driven change agents who are experts in coaching their teams, managing performance, and collaborating cross-functionally to drive continuous improvement.

Key Duties & Responsibilities:

• Lead, mentor, and develop a high-performing production team, fostering a culture of ownership and continuous improvement through effective coaching, goal setting, and performance management.
• Ensure the on-time, high-quality delivery of all data production workflows, including traffic studies and signal connection tasks, meeting or exceeding all customer specifications.
• Manage the day-to-day operations of the production team, ensuring resources are deployed effectively to meet competing deadlines and quality targets.
• Drive the team's incident resolution process, ensuring production issues are triaged, escalated, and resolved quickly to minimize downtime and customer impact.
• Act as the voice of the customer in daily operations, ensuring all processes and quality checks are aligned with customer needs and expectations.
• Manage the project coordination for key data products, ensuring seamless, proactive communication with internal teams like Sales and Customer Support.
• Drive continuous improvement by providing clear, data-driven feedback to peer managers (e.g., on systems or process performance) to help identify and resolve operational gaps.
• Support leadership in financial oversight by providing accurate data and insights to assist with budget creation, expense tracking, and identifying new cost-saving opportunities.
• Communicate the status of production (e.g., turnaround time, quality, risks) to leadership and other stakeholders, translating operational data into clear business insights.
• Work within an agile environment participating in sprint planning, daily standups and retrospectives

Experience Required:

• Bachelor's degree or equivalent experience in Operations Management, Business, or a related field.
• 5+ years of experience in an operations or production environment, with at least 3+ years of direct people leadership experience.
• Proven track record of leading, coaching, and developing a team of frontline production staff or quality assurance specialists.
• Demonstrated experience in managing day-to-day operations, including resource planning, managing competing priorities, and meeting strict quality and delivery (OTD) targets.
• A strong background in Quality Assurance (QA) methodologies and operational process improvement.
• Ability to be a data-driven "change agent" with a growth mindset, capable of leading a team through operational and cultural evolution.
• Excellent problem-solving and incident management skills, with the ability to troubleshoot and resolve operational issues under pressure.
• Strong communication and collaboration skills, with the ability to translate operational status into clear insights for leadership.

Nice-to-have Skills & Experience:

• Experience with process improvement methodologies (e.g., Lean Six Sigma).
• Experience in the transportation, traffic data, or GIS industry.

Your Rewards & Well-being:

We invest in our team with benefits designed for modern life and true work-life balance.

• Comprehensive Coverage: Your well-being is covered from day one with comprehensive health benefits, 24/7 virtual healthcare access, and dedicated wellness programs.
• Financial Future: Build for tomorrow with our RRSP Matching Plan and share in the company's success through our Variable Incentive Plan.
• Time to Recharge: Truly unplug with our unique Mio-Days (we turn every long weekend into a 4-day weekend), a December holiday shutdown, and a flexible vacation policy.
• Work & Life Support: We support you with flexible work options, an internet subsidy, a remote work allowance, and enhanced leave for new parents.

Sound like your next adventure? Apply now and let's start building together

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Please indicate if you require accommodation on your application, and our team will work with you to meet your accessibility needs.

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