Client Support Assistant

Date Posted: 09/25/2025

Req ID: 45288

Faculty/Division: Faculty of Dentistry

Department: Faculty of Dentistry

Campus: St. George (Downtown Toronto)

Description:

About us:

Exciting new advances and global challenges are radically reshaping the field of dentistry. Our vision at the Faculty of Dentistry at the University of Toronto is to not just address and respond to these changes – but to thoughtfully and conscientiously shape the field of the future.

With our robust and comprehensive educational training programs (DDS, MSc, PhD degrees, IDAPP and other specialty programs), our emphasis on community outreach and care, and our internationally known and interdisciplinary research mission, the Faculty of Dentistry at the University of Toronto continues to earn its reputation as one of the top dental schools in North America. Throughout more than 150 years of dental education - the oldest, largest and most comprehensive training program in Canada - we have striven to graduate the highest quality of students while providing the public the highest standards of care.

We are driving by our vision to improve health by advancing dentistry through inspired leadership, innovation, and excellence in education, research and practice.

Your opportunity:

Under general supervision of the Manager, IT Operations & Support, and as a member of the Service Desk team, you will be primarily responsible for providing first line computing support and troubleshooting from the Information and Instructional Technology Services (I&ITS) to faculty, staff, and students. The Client Support Assistant will be the front-facing member of the IITS Service Desk providing exemplary customer service, addressing and actioning issues and requests, and fulfilling the services that the IITS Service Desk delivers.

As the Client Support Assistant, you will troubleshoot various computing devices and software applications; field Service Desk phone inquiries at the Faculty as required; triage incoming requests for support and escalate to senior staff where appropriate; manages calls, emails, and support tickets; and prepare support documentation as required.

Your responsibilities will include:

• Responding to end-user service requests.
• Listening actively to clients with concerns.
• Applying established standards when resolving routine and documented end-user issue, and escalating cases to senior staff as appropriate.
• Work with team members to troubleshooting and provide support for peripheral set-up and maintenance.
• Responding to service requests in a timely fashion.
• Following-up with end-users on outstanding technical issues.
• Verifying inventory of equipment.

Essential Qualifications:

• 2-year College Diploma in computer science or a related field, or equivalent combination of education and experience.
• Minimum one year related experience in a similar setting.
• Knowledge of a wide range of computer software and hardware including Windows, peripheral equipment, mobile devices and network hardware.
• Experience with Windows, Active Directory, iOS, Android, Office 365 applications, e-mail clients and Web browsers.
• Customer service experience, ability to communicate effectively and patiently with both new and seasoned users.
• Good verbal and written communication skills. Good analytical and problem-solving skills. Good time management and organizational skills.
• Ability to work as an effective member of a team.
• Demonstrated flexibility, ability to adapt quickly in a constantly changing environment. Demonstrated ability to work in a high-pressure environment.
• Demonstrated tact and diplomacy in dealing with a diverse group of client departments.
• Applicants are also expected to show evidence of a commitment to equity, diversity, inclusion, and the promotion of a respectful and collegial learning and working environment.

To be successful in this role you will be:

• Accountable
• Communicator
• Motivated self-learner
• Problem solver
• Procedural

Please Note the following:

• This role is 5 days a week on-site
• Monday - Friday, 8:45 am - 5:00 pm
• This is for a casual term - 4.5 months
• Anticipated term is until March 2026.

Please submit all applications (Resume & Cover Letter) to with the subject line "Client Support Assistant - Casual". Thank you for your interest in joining our team. Only those candidates who meet our criteria will be contacted.

Closing Date: 10/02/2025, 11:59PM ET

Employee Group: USW Casual

Appointment Type: Casual - less than 6-months

Schedule: Monday - Friday, 8:45 am - 5:00 pm

Wage: $20.00/ hour

Job Category: Information Technology (IT)

Lived Experience Statement

Candidates who are members of Indigenous, Black, racialized and 2SLGBTQ+ communities, persons with disabilities, and other equity deserving groups are encouraged to apply, and their lived experience shall be taken into consideration as applicable to the posted position.