Manager, Service Navigation and Capacity Development

Founded in 1954, Community Living Central York is a non-profit, charitable organization which provides support to people who have an intellectual disability. The organization is under the direction of a volunteer Board of Directors consisting of people who receive support, family members and other members of the community.  

In 2024, Community Living Central York was the recipient of the Not-For-Profit of the year at the Central York Chamber of Commerce Business Award, Community Leadership Award and the (ODEN) Disability Employment Service Award for Outstanding Employment Service Provider.

Manager, Service Navigation and Capacity Development

Founded in 1954, CLCY is a non-profit, charitable organization which provides support to people who have diverse abilities. The organization supports youth and adults with developmental support needs by delivering residential, social, transitional and employment services. We focus on creating long relationships founded on a shared passion, mutual respect, and accountability. We aren't afraid to show heart, empathy, and genuine compassion for the people and causes we believe in. CLCY works under the direction of a volunteer Board of Directors consisting of people who receive support, family members and other members of the community.

As the Manager, Service Navigation and Capacity Development, you will be part of this socially innovative and inclusive organization, inspiring people of all ages and abilities to enrich their lives.

Vision:     A community where everyone belongs

Mission:   Empower individuals with diverse abilities to thrive in our shared community

Values:    Respect, Integrity, Excellence

JOB SUMMARY:

We are seeking a dynamic, innovative leader to join our Management Team as the Manager of Service Navigation and Capacity Development. In this role, you will:

• Provide strategic leadership for intake, admission, and placement functions across all CLCY service streams.
• Oversee and refine intake systems to ensure timely assessments, consistent documentation, and smooth service transitions.
• Lead eligibility reviews, needs and risk assessments, and guide placement decisions with consideration of behavioral, medical, social, and environmental factors.
• Monitor service capacity, utilization trends, and waitlists; prepare data insights and recommendations for leadership planning.
• Build and maintain strong relationships with DSO, schools, community partners, and referral sources to support seamless service pathways.
• Deliver clear, compassionate communication and customer service to individuals, families, and caregivers throughout the intake process.
• Collaborate with program managers and leadership to align intake decisions with readiness, support needs, and risk mitigation strategies.
• Champion continuous improvement, identifying opportunities to streamline processes, improve data workflows, and enhance use of technology.
• Ensure compliance with QAM, SIPDDA, and internal policies while promoting a culture of safety, inclusion, and accountability.
• Support budgeting and resource planning by analyzing service trends, staffing needs, and capacity pressures.
• Participate in sector committees, community outreach, and the leadership on-call rotation.

This is an impact-focused role for a leader passionate about inclusive community building and advancing innovation within the developmental services sector.

REPORTING TO: Director, Community Partnerships, Innovation and Social Enterprise

HOURS: hours per week (Hybrid and Compressed Work Week Opportunities)

STATUS: Full Time (Permanent)

SALARY: $76,000 – $88,000 (plus benefits and pension)

WHAT YOU WILL BRING:

• Commitment to the highest standards of customer service and professionalism.
• Strong leadership skills balanced with being an effective team player.
• Emotional maturity, good judgment, professionalism, respect for confidentiality and the ability to make wise decisions and always represent the organization with honour and integrity.
• A warm, dynamic, and engaging interpersonal style, with a strong ability to grow and nurture relationships within the community
• Self-starter, "builder", and enthusiasm
• Outstanding listening and presentation skills
• Excellent verbal and written communication skills
• Excellent organizational skills, and ability to prioritize duties and multi-task
• Desire to work effectively with people of all abilities and backgrounds.
• Computer proficiency, including the Microsoft Office suite, fundraising databases, Internet searches, website navigation and social media

QUALIFICATIONS:

• Degree in Social Services, Developmental Services, Psychology, or related field.
• 5–7 years' experience in developmental services, including intake coordination and service planning.
• 2–3 years' supervisory or leadership experience.
• Knowledge of QAM, SIPDDA, MCCSS requirements, and DSO processes.
• Strong assessment, communication, relationship-building, and analytical skills.
• Proficiency with AIMS, Microsoft Office, and case management systems.
• Ability to lead process improvements in a dynamic environment.
• Vulnerable Sector Screening (VSS) Required (must be valid within 6 months of hire date)
• Good judgment skills and the ability to handle and maintain confidential information.
• Strong organizational skills and attention to detail

Community Living Central York is an equal opportunity employer which welcomes and encourages applications from people with disabilities.