Manager, Pharmacy Clinical Services

Southlake is building healthy communities through outstanding care, innovative partnerships, and amazing people. We deliver a wide range of healthcare services to the communities of northern York Region and southern Simcoe County. Our advanced regional programs include Cancer Care and Cardiac Care and serve a broader population across the northern GTA and into Simcoe-Muskoka.

Our team of nearly 6,000 staff, physicians, volunteers, students and Patient and Family Advisors are committed to creating an environment where the best experiences happen. As a recognition of our commitment to quality and patient safety, we have received the highest distinction of Exemplary Standing from Accreditation Canada.

For 100 years and counting, Southlake Health has built health communities through leading-edge care. While many things have changed over the years, Southlake's unwavering pride for people, place, and performance has stood the test of time.

The Southlake Health Family of 6,000 medical professionals, staff, volunteers, and students work together to deliver leading edge care, close to home – every day. We are there for every person who comes through Southlake's doors, no matter where they may be in life's journey. Our care extends beyond our walls, reaching every community we serve and work within. Our performance is driven by our heartfelt dedication to the health and wellness of patients and communities because everyone deserves the best care and the best experience.

As Southlake Health looks to the future, our vision remains clear: to continue growing alongside our communities. This vision is anchored in our commitment to put people first – pushing boundaries and embracing the latest medical advancements while never forgetting to meet people where they are in life. Every innovation, every new treatment technique, every interaction is driven by our desire to provide leading edge care patients expect and deserve.

As part of our ongoing journey, Southlake Health is looking for a knowledgeable and strategic Manager, Pharmacy Clinical Services to join our Pharmacy Leadership Team.

Reporting to the Director of Pharmacy, this role provides strategic oversight of clinical pharmacy services across inpatient areas and select outpatient clinics. This position will lead a team of clinical pharmacists and learners, ensuring the delivery of safe, evidence-based, and cost-effective care that meets Accreditation Canada and Ontario College of Pharmacists standards. As a collaborative leader, you'll work closely with physician partners and clinical teams to drive service excellence, innovation, and quality improvement.

This is an opportunity to shape the future of pharmacy services at Southlake by guiding vision and planning, developing staff, and contributing to cross-organizational projects that enhance patient care.

What You'll Be Doing:

• Provide leadership in clinical pharmacy services, including support for formulary review, non-formulary drug monitoring, and special access requests in collaboration with program leaders.

• Represent Pharmacy on internal and external committees, teams, and projects (e.g., Smart Pump initiatives, Medication Reconciliation).

• Assess and allocate resources using data such as workload measures, productivity reports, patient acuity, and financial indicators.

• Lead human resource planning, including recruitment, hiring, retention, succession planning, and staff development.

• Ensure compliance with organizational policies, procedures, and all applicable regulatory requirements.

• Build and maintain a motivated, cohesive team by supporting orientation, continuing education, and professional development initiatives.

• Provide ongoing coaching, mentoring, performance feedback, and formal evaluations to support staff growth and accountability.

• Promote a safe, positive work environment by managing attendance, fostering open communication, supporting morale, and addressing conflict constructively.

• Oversee scheduling, vacation planning, and day-to-day administrative activities.

• Champion change management and creates an environment that values innovation, accountability, and continuous improvement.

• Facilitate the development of staff to achieve advanced standards of clinical practice.

• Other related duties, as assigned.

Why Join Our Team:

• Best in class workplace environment prioritizing a culture of belonging and wellness

• Hybrid working model

• Progressive Health & Dental Benefit Plans

• HOOPP Pension Plan, with Employer and Employee sharing premiums

• Enhanced wellness initiatives, including virtual fitness classes and onsite gym membership

What You'll Bring

• Expertise and best practice in pharmacotherapeutics and pharmacokinetics, with a strong commitment to patient centered pharmaceutical care.

• Strong knowledge of Ontario College of Pharmacists Standards of Practice, Accreditation Canada requirements, and the Regulated Health Professions Act.

• Broad clinical knowledge of disease states (e.g., diabetes, COPD, cardiovascular disease), medication dosages, formulations, delivery techniques, and routes of administration.

• Strong ability to interpret laboratory and clinical parameters to support patient assessment and monitoring.

• Proficiency in utilizing credible medical information resources, health system technologies, and distribution systems.

• Strong effective communication, teaching, documentation, and presentation practices.

• Understanding of third-party reimbursement strategies, patient and staff safety initiatives, health promotion, and disease prevention.

• Familiarity with complementary and alternative therapies, aseptic techniques, and extemporaneous preparation of pharmaceuticals.

• Experience in developing, implementing, and enforcing policies, procedures, and certification programs.

• Commitment to equity, diversity, and inclusion, with sensitivity to multiculturalism in healthcare.

• Proficiency with Microsoft Office applications.

• Ability to critically appraise research, methodology, and study design to inform practice.

• Registered Pharmacist, in good standing with the Ontario College of Pharmacists (Part A).

• PharmD or master's degree in a health-related field, an asset.

• Completion of a Post-Graduate Pharmacy Residency Program (ACPR), preferred.

• Minimum of five (5) years of experience in an acute care hospital pharmacy.

• Minimum of two (2) years of progressive pharmacy leadership experience.

Regular and reliable attendance is an expected requirement of this position.

At Southlake, we are committed to fostering an inclusive and accessible environment. We are dedicated to building a workforce that reflects the diversity of the community in which we live and serve, including those with disabilities. Southlake is committed to providing accommodations in all parts of the hiring process. If you require an accommodation, we will work with you to meet your needs.

It is the responsibility of all Southlake employees to work in a safe manner and promote health and safety in the workplace.