Spa Coordinator

Level Laser Med Spa is a luxury medical aesthetics clinic offering advanced treatments such as laser rejuvenation, microneedling, and clinical facials. We pride ourselves on delivering an exceptional client experience in a warm, professional environment. We are seeking a bubbly Spa Coordinator / Front Desk Receptionist who loves people, thrives in a busy atmosphere, and understands the importance of creating an elevated client experience.

Must have 1 year working as a spa coordinator, front desk receptionist, or in a med spa environment.

Key Responsibilities:

• Greeting and checking in clients in a friendly manner.
• Demonstrating excellent customer service skills and ability to navigate customer service issues.
• Offering an inviting, calm, professional disposition.
• Is knowledgeable in our treatments and retail, and is able to effectively articulate information regarding all services, packages, and procedures to help guests to make an informed purchase/ booking decision.
• Manage appointment scheduling, confirmations, and follow-up communication
• Handle client check-ins, payments, and end-of-day balancing
• Assist the spa team with daily operations and administrative support
• Promote retail products and special promotions
• Keep reception and waiting areas organized and beautifully presented
• Answers phones, and books consultations and service appointments.
• Assists with med spa cleaning, organizing, and maintaining spa inventory.

Required Qualifications:

• Excellent communicator, both verbally and in writing.
• Energetic, positive, and always smiling.
• Strong computer skills, with at least one year of experience with Microsoft Office, and familiarity with social media and Apple products.
• Organized and has the ability to prioritize demands.
• Willingness to learn new software, we use AestheticsPro.
• Learn about our product and services in order to answer client questions independently.
• Must be available evenings (until 7:30 PM) + weekends
• Proficiency in multitasking - always has their eye on the overall spa.
• Self –motivated and self starter.
• Flexible work schedule with availability to work on weekends, evenings, and statutory holidays. (This is essential)

Job Types: Full-time, Part-time, Permanent

Pay: $18.00-$20.00 per hour

Benefits:

• On-site parking
• Store discount

Education:

• Secondary School (preferred)

Experience:

• receptionist: 1 year (required)
• Spa Environment: 1 year (preferred)

Work Location: In person