Collections Coordinator

2 days ago

Fort McMurray Alberta, Canada Regional Municipality of Wood Buffalo Full time $40,000 - $70,000 per year

We strive to make our hiring process accessible to all candidates. If you require accommodation for the interview or any other part of the application process, please let us know.

GENERAL DESCRIPTION
:

Under general supervision, the Collections Coordinator pursues the collection of all delinquent receivables and ensures that the pertinent bylaws, policies, and procedures are enforced with respect to payment.

RESPONSIBILITIES:

  • Contacts clients/customers who are delinquent in payment of RMWB accounts, including but not limited to Ambulance, Utilities, and General Trade.
  • Collects payments of various purposes and accounts and attempts to secure payments within specific time frames.
  • Initiates action to disconnect utility services for non-payment of delinquent accounts and coordinates the restoring services upon payment.
  • Develops and maintains an extensive system collection files for follow-up.
  • Coordinates utility accounts being transferred to taxes.
  • Coordinates accounts sent to collection agencies.
  • Consults with various municipal departments requiring collection assistance.
  • Responds promptly to public enquiries concerning delinquent or potentially delinquent accounts.
  • Meets with delinquent customers to negotiate and coordinate payment schedules and enforce collection for non-compliance to agreed upon structured settlements.
  • Assists with development and recommends procedures for the collection of all delinquent accounts and determines the collectability of such accounts.
  • Initiates and recommends requests to write off uncollectable debt and responds to bankruptcy notices.
  • Receives and responds to written and verbal enquiries and complaints regarding collections.
  • Uses multiple computer programs, which may include AS400, SAP and Flexsuite.
  • Performs other duties as assigned.

QUALIFICATIONS

KNOWLEDGE, SKILLS, AND ABILITIES:

  • Demonstrable knowledge of delinquent account collection techniques and practices.
  • Ability to develop a working knowledge of the interpretation and application of the Municipal Government Act, bankruptcy procedures, and related municipal bylaws, policies, and procedures.
  • Must possess tact, diplomacy, and discretion.
  • Ability to communicate clearly and concisely, both verbally and in writing.
  • Ability to gather, organize, and analyze data.
  • Demonstrable skills in general mathematics and numeracy.
  • Must have strong organizational skills and attention to detail.
  • Ability to deal effectively with a diverse range of people using judgement, and sound decision-making skills, sometimes in situations of conflict.
  • Proficiency with Microsoft Office (Outlook, Excel, and Word).

EDUCATION AND EXPERIENCE:

  • Certificate in Business Administration or Accounting is required.
  • Two (2) years of debt collection experience is required.
  • Successful completion of debt collection training is an asset.

OTHER REQUIREMENTS:

  • Ability to provide a Criminal Record Check for review and acceptance.

SAFETY:

As an employee of the Regional Municipality of Wood Buffalo, the incumbent is responsible for understanding and actively participating in the RMWB's health and safety management system, and complying with all policies, practices, and procedures. All employees must take reasonable care to protect the health and safety of themselves and others, as well as immediately report any concerns, near misses, incidents, and hazardous conditions to their supervisor.

  • Collections Coordinator

    4 days ago

    Fort McMurray, Canada Regional Municipality of Wood Buffalo Full time $62,000 - $99,000 per year

    Requisition ID: 3881Affiliation: CUPE MunicipalPosition Type: Permanent Full TimeNumber of Openings: 1Bi-weekly Working Hours: 70 hours bi-weeklyShift/Work Schedule: Monday - Friday Department/ Branch: Corporate Services, Accounting ServicesJob Location: Fort McMurrayPay Level: PL9Start Rate: $ 46.61Permanent Rate: $ Permanent rate effective after...

  • Collections Coordinator

    4 days ago

    Fort McMurray, AB TH K, Canada Regional Municipality of Wood Buffalo Full time $96,400 - $144,000 per year

    Requisition ID: 3881Affiliation: CUPE MunicipalPosition Type: Permanent Full TimeNumber of Openings: 1Bi-weekly Working Hours: 70 hours bi-weeklyShift/Work Schedule: Monday - FridayDepartment/ Branch: Corporate Services, Accounting ServicesJob Location: Fort McMurrayPay Level: PL9Start Rate: $ 46.61Permanent Rate: $ Permanent rate effective after completion...

  • Coordinator, Rural Relations

    6 days ago

    Fort McMurray, Alberta, Canada Regional Municipality of Wood Buffalo Full time $60,000 - $90,000 per year

    The Indigenous and Rural Relations department is dedicated to fostering strong, respectful, and collaborative relationships with Indigenous and rural communities across the region. The team ensures that municipal programs, services, and decisions are informed by meaningful engagement, cultural awareness and a commitment to reconciliation.Key functions of the...

  • Coordinator, Rural Relations

    2 weeks ago

    Fort McMurray, Alberta, Canada e758270b-b386-42d1-b07d-63308bf5ea0a Full time $1,043,000 - $1,132,300 per year

    Requisition ID:3912Affiliation:ExemptPosition Type:Permanent Full TimeNumber of Openings:1Bi-weekly Working Hours:70 hours bi-weeklyShift/Work Schedule:Monday - FridayDepartment/ Branch:Indigenous and Rural Relations, Rural RelationsJob Location:Fort McMurrayStarting Salary Range*:$98,662 - $104,300 (Pay Band E)COLA:Bi-Weekly - $480Posted...

  • Coordinator, Housing First

    2 weeks ago

    Fort McMurray, Canada YMCA OF NORTHERN ALBERTA Full time

    The Northern Alberta YMCA is looking for a Housing First Coordinator. The Housing First Coordinator provides direct service delivery to individuals, couples and families who are chronically or episodically homeless with multiple barriers and high needs. The coordinator completes intake evaluations and documentations, secures housing, and ensures participants...

  • Coordinator, Recruitment Temporary

    3 weeks ago

    Fort McMurray, Canada CEDA Full time

    CEDA is looking for a Temporary Recruitment Coordinator based out of our Fort McMurray office to join our team for a January to April term! Be part of an established organization recognized as one of Canadas Best Managed Companies! This role is ideal for an individual eager to enhance their career in recruitment strengthen their process optimization skills...

  • Coordinator, Recruitment

    7 days ago

    Fort McMurray, Canada CEDA Full time

    Company DescriptionIn a complex and ever-changing world, we’re the ones who get it done. CEDA is where resourcefulness meets inventiveness, where experience meets innovation and where challenges inspire world-class solutions. With over 50 years of hands-on experience, our skilled workforce takes on the toughest industrial projects with determination,...

  • Project Coordinator- Kearl

    2 weeks ago

    Fort McMurray, Canada Fort McKay Group of Companies Full time

    At Fort McKay Group of Companies LP we are committed to ensuring “no harm” to our most valuable asset - people. We achieve this by: promoting personal safety amongst the workforce; striving for excellence in Safety Performance by making continuous improvement an essential component of our Health, Safety & Environment management systems; we believe the...

  • Supervisor, Transit Operations

    6 days ago

    Fort McMurray, Alberta, Canada Regional Municipality of Wood Buffalo Full time $65,000 - $90,000 per year

    Under the general direction of leadership the Supervisor, Transit Operations is a first level leadership position with a focus on safety and oversight of transit services and provides direct oversight of Transit Operators, Hostlers, Shelter Maintenance Labourers, and Shelter Maintenance Technicians. This role is also responsible for providing customer...

  • Coordinator, Rural Relations

    2 weeks ago

    Fort McMurray, Canada Regional Municipality of Wood Buffalo Full time

    Requisition ID: 3912Affiliation: ExemptPosition Type: Permanent Full TimeNumber of Openings: 1Bi-weekly Working Hours: 70 hours bi-weeklyShift/Work Schedule: Monday - Friday Department/ Branch: Indigenous and Rural Relations, Rural RelationsJob Location: Fort McMurrayStarting Salary Range*: $98,662 - $104,300 (Pay Band E)COLA: Bi-Weekly - $480 Posted...