Manager, People

Harlo Entertainment is a Toronto-based operator, management and private equity company with experience in both the hospitality and entertainment industry. With first-hand insights and perspectives, Harlo Entertainment defines best-in-class, luxury experience and is deeply committed to the highest level of guest satisfaction.

We are a collection of diverse individuals with unique skill sets and subject matter expertise focused on building and scaling ventures. As a member of our team, you will have the opportunity to work across multiple high-profile, growing brands including Kasa Moto, MIMI Chinese, Sunnys Chinese, Linny's, Valerie, Roses Social, The Playbook Commons, Shake Shack Canada, and more. Check out our website to learn more: We are a people-first culture. We strive to create great outcomes and to establish win-win partnerships through integrity, reliability, inclusivity, and great communication. Our greatest asset is our people, as they are the powerhouses behind our outcomes.

We challenge the status quo. We are disruptors. We are bold in what we do. We are brave, think big, and move swiftly. We don't just acknowledge change; we initiate and embrace it. We always bring our best. We hold ourselves accountable for over-delivering consistently. We take responsibility for the outcome of our work. Done is better than perfect.

We find a way to make it possible. We are in the business of storytelling and remarkable experiences to create moments that matter. We ooze passion and pride in everything we do. We are relentless, driven, and proud. We dig deep; we get our hands dirty. There is no challenge that is too big or too small for our team.

Our People team is dedicated to partnering with our portfolio businesses to maximize the potential of our greatest asset - our employees. We embrace change and the opportunity it brings. We are focused on delivering quality customer service and are committed to recruiting, developing, rewarding and retaining our diverse workforce.

We are looking for a Manager, People & Culture to join our team. You'll undertake a wide range of HR tasks, from onboarding, training, crafting HR policies, employee engagement, workplace safety, and more You will ensure we comply with current regulations, and that all employee records are up-to-date and confidential. You'll also act as the main point of contact for employees' queries on HR-related topics.

What You'll Do:

• Conduct employee onboarding and orientation
• Lead talent acquisition, recruitment processes and employer branding initiatives
• Develop and implement human resource policies
• Support in compensation and benefit plan administration and training, as required
• Undertake tasks around performance management
• Provide guidance, direction, and support to the client group in employee relations issues, including company policies & procedures, recruitment & selection, performance management, job evaluations, terminations, training & development, and benefits administration
• Front-line representative for employee questions or concerns (ie. Benefits, payroll, training, etc.) in assigned client group
• Process organizational structure updates, HRIS updates, manage organizational charts, create job requisitions, process promotions, job changes, etc.
• Gather and analyze data with useful metrics to help improve our department and workforce
• Organize quarterly employee performance reviews and professional development plan meetings
• Maintain up-to-date, accurate and confidential employee files and records on our HRIS systems
• Enhance job satisfaction by resolving issues promptly, suggesting and developing new perks and benefits and organizing team building activities
• Participate in and promote company social committee
• Co-chair company health and safety program
• Ensure compliance with labour regulations
• Ensure legal compliance by monitoring and implementing applicable HR federal and provincial requirements; conducting investigations; maintaining records and representing the organization at hearings.
• Contribute to continuous improvements & best practices to influence human resources strategies.

What You'll Need:

• Post-secondary education preferably in Human Resources and obtained (or working towards) HR Management Certification
• 5+ years progressive HR experience
• Understanding of general human resources policies and procedures
• Good knowledge of employment/labor laws
• Outstanding knowledge of MS Office; HRIS systems (e.g. Push Operations) will be a plus
• Desire to work as a team with a results driven approach
• Highly motivated, self-starter, requiring little direction
• Strong integrity with ability to maintain confidentiality and manage highly sensitive information.
• Solid computer skills required in MS Office (Excel, Word, Power Point, Outlook)
• Exceptional interpersonal, communication (written and verbal) and problem-solving skills.
• Customer focused and able to nurture positive customer relationships
• Highly organized and has a high degree of attention to detail
• Strong analytical skills and superior ability to problem-solve
• Exceptional commitment to customer service with strong sense of urgency

What We Offer:

• Competitive compensation, including comprehensive benefits, spending account and professional development program.
• Opportunity to develop skills and gain experience in multiple disciplines in a fast-paced environment.
• Dynamic and fun office culture with colleagues who share the same core values.
• Exclusive perks from our portfolio companies, including restaurants and fitness studios.
• Flexible vacation and unlimited vacation policy.

Equal Opportunity Employer

All qualified applicants will be considered for employment without regard to race, color, ancestry, national origin, religion, creed, age, disability, sex, gender identity, sexual orientation, gender expression, medical condition, genetic information, marital status, or military or veteran status.