Bilingual Communications Coordinator

Role: Reporting to the Director of Volunteers and Programs and working closely with other BCC staff, the Bilingual Communications Coordinator - Programs will contribute creativity, visual storytelling, strong writing skills, and graphic design expertise to support the work of the BCC Communications team.

The ideal candidate thrives in a remote work environment that blends collaboration with autonomy—someone who takes initiative, responds thoughtfully, and adapts with agility. As part of BCC's expanding team, you'll play a key role in strengthening our communications, outreach, and engagement efforts nationally.

Responsibilities
Communications:

• Assist in the creation of promotional materials for BCC's patient and volunteer programming.
• In collaboration with BCC staff, coordinate and implement the overall communications strategy for Bladder Cancer Awareness Month, volunteer and support program communications.
• Monitor analytics and provide reports on all campaigns and initiatives, including social media analytics, website analytics, and newsletter analytics.
• Lead copy creation, with responsibility for proofreading and content curation.
• Contribute to content updates on the BCC website with current and relevant information.
• Support the development of refreshed and streamlined branding assets (logos, tools and templates) and ensure consistency across all materials.
• General communications support, such as collaborating with team members to develop educational resources and media kits.
• Create marketing packages for support programs and promotion to health care professionals.
• Participate in monthly all staff meetings and team discussions.
• Collaborate with staff across departments to support communication needs.
• Develop and execute a comprehensive promotional plan for BCC events, webinars and patient programs to increase awareness and engagement.
• Design and administer surveys to engage with and gather insights from the patient community.
• Reviewing podcast content and coordinating recording and publishing process with external partners.
• Other duties as assigned.

Reports, Newsletters And Resources

• Design, format, and distribute newsletters and reports. Collaborate with staff regarding content and planning of newsletters and email topics.
• Maintain subscriber lists and ensure distribution of relevant information for each audience.
• Contribute to the development of new resources, including copywriting, proofreading and working with external vendors.
• Oversee the creation and publishing of other relevant email communications, in collaboration with the BCC staff.
• Other duties as assigned.

Digital Communications & Social Media

• Oversee the Bladder Cancer Canada social media accounts including Facebook, Instagram, LinkedIn, among others.
• Participate in the creation and implementation of BCC's social media strategy and content calendar with a focus on patient programming.
• Create original content, including social media copy, graphics, and short-form videos, using Canva or coordinating with external vendors.
• Schedule social media posts or directly publish as required.
• Ensure all social media materials, including external engagement, adhere to BCC's social media guidelines and brand standards.
• Collaborate with other departments to support content development for their social media needs.
• Coordinate social media activities and initiatives that increase brand awareness for patient support programs.
• Monitor and implement paid social media advertising and social post boosting.
• Maintain a social media library of general and recurring post templates.
• Other duties as assigned.

Qualifications And Requirements

• Superior bilingual oral and written communication skills (English and French).
• A post-secondary degree or diploma in communications, graphic design, marketing, journalism, or a related discipline.
• Demonstrated experience in a communications or digital media role, with strong writing, design, editing, and storytelling skills.
• Comfortable being on camera and recording video.
• Understanding of patient and caregiver perspective, and volunteer audiences would be considered an asset.
• Demonstrated success in creating promotional strategies that drive engagement and measurable outcomes.
• Strong proficiency in social media platforms, scheduling tools, and design software such as Canva, Buffer and Meta.
• Familiarity with email marketing tools (e.g. Constant Contact), Microsoft Office Suite, and virtual collaboration tools like Zoom and Teams.
• A self-directed work style paired with a commitment to teamwork and shared goals within a close-knit team.
• Ability to manage competing priorities.
• Experience working in a health-related field or non-profit organizations would be considered a strong asset.
• Occasional evening and weekend work required to attend events and meetings.
• Occasional national travel may be required.
• Must be legally entitled to work in Canada.

Note:  A police background check must be completed as condition of employment.

Location:

This is a work-from-home role. The suitable candidate will ideally be in the Eastern Time Zone.  Work is expected to be completed during normal business hours; however, occasional evenings and weekends may be required for BCC events. BCC policies prohibit working outside of the employee's province of residence unless approved for work-related purposes.

Compensation
A 1-year, full-time contract position of 37.5 hours/week with possibility of contract extension. Salary range of $50,000 to $55,000 per annum, with benefits package including health, dental and EAP available after probationary period, and 3 weeks of vacation per calendar year, pro-rated to start date.

This role will remain open until January 12, 2026. To apply, applicants must provide a cover letter and resume in pdf format.  Applicants are encouraged to provide a portfolio of samples, if available.

We value diversity and inclusion and welcome applicants from all backgrounds.  We thank all applicants for their interest, but only those selected for further consideration will be contacted.