Senior Customer Service Representative – Head Office, Calgary AB

1 week ago

Calgary, Alberta, Canada DECO Windshield Repair Full time $72,000 - $91,200 per year

Full-time | Monday–Thursday on-site, Friday from home | 8:00 AM – 4:30 PM

DECO Windshield Repair is looking for a Senior Customer Service Representative to join our team in Calgary.

This position is ideal for someone with solid experience in customer support who communicates clearly, writes exceptionally well, and enjoys helping people. You'll manage both everyday customer interactions and escalated cases that require extra care and judgment. Most of your work will happen through written communication (chat, email, and messaging) with some phone and front-desk support as needed.

What you'll do

  • Respond to customers via chat, email, and phone with professionalism and empathy
  • Manage escalated inquiries with sound judgment and clear communication
  • Support the customer experience team by documenting cases and following up as needed
  • Maintain DECO's friendly and trustworthy tone in all communication
  • Collaborate with internal departments to resolve complex issues efficiently

What we're looking for

  • Excellent English writing and speaking skills (flawless grammar, professional tone)
  • Experience handling escalated or complex customer cases
  • Strong empathy, problem-solving, and attention to detail
  • Calm and confident under pressure
  • Proficient with computers and able to learn new systems quickly
  • Organized, dependable, and a strong team player
  • French is an asset

Work schedule

  • Monday–Thursday: on-site (Calgary)
  • Friday: work from home
  • Hours: 8:00 AM – 4:30 PM

Compensation

  • Competitive pay aligned with market standards

Job Types: Full-time, Contract

Pay: $18.00-$21.00 per hour

Work Location: In person

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