Process Analyst

Venture outside the ordinary - TMX Careers

The TMX group of companies includes leading global exchanges such as the Toronto Stock Exchange, Montreal Exchange, and numerous innovative organizations enhancing capital markets. United as a global team, we're connecting cross-functionally, traversing industries and geographies, moving opportunity into action, advancing global economic growth, and propelling progress. Through a rich exchange of ideas, meaningful collaboration, and a nimble operating model, we're powering some of the nation's most critical systems, fueling capital formation and innovation, bringing increased opportunity to business visionaries, product ingenuity to consumers, and career exploration to our team.

Ready to be part of the action?

The Global Technology Services Office enables and supports the successful delivery of business value through initiatives by providing the following Services:

• Delivery Governance Services
• Delivery Execution Services
• GTS Office Services

The Process Analyst is responsible for governance and support of the delivery processes. This includes acting as primary liaison for support, providing domain expertise and encouraging continuous improvement of delivery processes and tools.

This role reports to: PMO Operations and GTS Portfolio Manager

This role is hybrid days/week in the office) - based in Toronto, ON

Key Accountabilities:

• Execute processes defined as per schedule and identify improvement opportunities.
• Ensure service levels are met (i.e. timely response to requests and inquiries sent to the group mailbox).
• Actively maintain documentation (i.e. process, site, templates) to ensure information is relevant, up-to-date and accessible.
• Maintain plan, policy and procedure documentation as requested by the management team (e.g. BCP - Business Contingency Plan).
• Upon request, train resources on tools and processes owned by the team (e.g. Time Tracking).
• Develop and deliver on implementation and communications plans for new and changing procedures.
• Act as liaison between auditors and GTS teams to address questions and requests for information during the annual audit.
• Provide support to stakeholders on processes and tools managed by the team.
• Own the development of internal processes to support the operations of the team as the need arises.
• Act as project coordinator on projects as the need arises.

Must Have(s):

• University/undergraduate degree in related field or equivalent Analyst experience within a PMO in the financial services industry
• Minimum 3 years' experience within an Information Technology environment
• Proven ability to balance contending or conflicting goals
• Strong influencing, facilitation and negotiation skills
• Strong problem solving and analytical skills to rapidly assess situations and develop alternate solutions approaches vital to resolve high-level, complex problems
• Ability to work independently on assignments, with tight schedules under minimal direction
• Highly analytical
• Good attention to detail and strong organizational skills
• Excellent oral and written communication skills
• Exposure to Agile methodologies
• Experience using a scripting language (e.g. Google scripts)
• Prior experience using Agile tools (e.g. JIRA, Confluence)

Nice to Have(s):

• CAPM or PMP certification or equivalent
• Experience administrating Workday or an equivalent PPM tool
• Experience developing reports and using data visualization tools such as Google Data Studio, BIRT

In the market for…

Excitement - Explore emerging technology and innovation, as well as ventures and digital finance that shape the future of global markets Experience the movement of the market while grounded in the stability of close to 200 years of success.

Connection - With site hubs in some of the world's most multicultural cities, we leverage our size and structure to create rich connections and belonging while experiencing powerful global impact through our work.

Impact - More than a platform, we use our talents to power mission-critical systems that drive global economic advancement, innovation, and growth. As well, our employee-led Team Impact spreads social good via our giving strategy.

Wellness - From empathetic leadership to a culture of flexibility and balance, we believe wellness at work creates the maximum yield and a stronger "we". Plus, with a cloud-first and hybrid workstyle, as well as generous time-off and leaves, we support a life well lived

Growth - From a growth mindset in our work, to expansion in our business, TMX is home to action-takers energized by the achievement of ambitious growth.

Ready to enrich your career with impactful work, leaders who truly care, and the flexibility and programs to help you thrive as part of #TeamTMX ? Apply now.

Please note that our company is not currently sponsoring work permit applications and the applicant must be authorized to work in the country where this position is located.

TMX is committed to creating and sustaining a collegial work environment in which all individuals are treated with dignity and respect and one which reflects the diversity of the community in which we operate. We provide accommodations for applicants and employees who require it.