Operations Specialist

Job Description
Through its core values of
Courage, Respect and Excellence
, CAMH is implementing its Strategic Plan:
Connected CAMH,
to transform lives, ignite innovation and discovery, revolutionize education and drive social change. CAMH is more than a hospital, it is a cause. CAMH is on a mission to change the way society thinks about and responds to mental illness. They aim to eliminate prejudice and discrimination and shape a world where mental illness is central to our healthcare system – a world where Mental Health
is
Health.
To learn more about CAMH, please visit their website at:
To view our Land Acknowledgment, please click
here
.
IMG Operations plays a pivotal role in maintaining and enhancing operational Information Management (IM) and Information Technology (IT) systems and processes to meet the evolving needs of CAMH stakeholders. This role supports executive decision-making, strategic planning, and continuous improvement initiatives across the IMG portfolio.

The primary role of an Operations Specialist is to support the Manager, IMG Operations in delivering high-quality operational and administrative services across the Information Management Group. This role coordinates cross-functional initiatives, and ensures the smooth execution of operational processes that support IMG's strategic and service delivery goals. The Operations Specialist also plays a key role in tracking performance, supporting governance and communication, and contributing to departmental planning and reporting.

The candidate must be a self-starter with the ability to work both independently and as part of an interdisciplinary team. The successful candidate will have excellent capacity for self-directed learning/working, and require minimal supervision. You will support and contribute to a healthy workplace that embraces diversity, encourages teamwork and complies with all applicable regulatory and legislative requirements.

• Assist with leadership committee operations, including agenda planning and tracking of follow-up actions.
• Prepare materials for the Board of Trustees and relevant subcommittees, ensuring accuracy and alignment with strategic priorities.
• Support the Local Delivery Groups (LDG) model through documentation and coordination.
• Support organizational/portfolio strategies and initiatives to enhance operational effectiveness and portfolio efficiency.
• Operational activities include supporting manager and/or IMG departments with development of work plans, tracking and resource planning, and supporting strategic activities.
• Track and report on Service Level Agreements (SLAs) and departmental budgets.
• Preparation of key reports on portfolio performance, including data gathering, formatting, and analysis in collaboration with manager.
• Conduct reporting and analysis on operational performance and trends.
• Coordinate IMG's reporting obligations to Ontario Health and other internal or external stakeholders.
• Support the implementation and maintenance of business continuity plans.
• Contribute to strengthening relationships with internal stakeholders, building and managing new relationships.
• Conduct root cause analyses and support the review and refinement of operational procedures and workflows.
• Identify and implement opportunities for continuous improvement in IMG Operations.
• Engage with stakeholders to solicit feedback and input on improvement initiatives.
• Apply project management skills and utilize CAMH project management methodology, data, evidence-based practice, change management strategies and improvement science to ensure achievement of project objectives and timelines.
• Utilize data from various sources and summarize succinctly for executive level decision-making.
• Assist in developing and delivering presentations for various internal and external stakeholders, including executive audiences.
• Activities: Develop and execute internal and external communication plans – independently manage day-to-day communications, while collaborating with the manager on larger or strategic communication initiatives to support IMG goals and staff engagement.
• Coordinate and support IMG events, including logistics, communications, and post-event evaluation.
• Guide others to prepare for change, support and adopt actions required to achieve successful outcomes.
• Facilitation of large group meetings and processes to ensure objectives are achieved.
• Work collaboratively with stakeholders to design, implement and evaluate the impact of key organizational/portfolio priorities.
• Influence to gain acceptance of ideas and proposals through persuasion and interpersonal skills.
• Establish and maintain collaborative partnerships with individuals across various organizational levels.
• Support and participate in operational improvement activities departmentally and organization-wide.
• Maintain a work environment that embraces diversity and is free of harassment and discrimination.
• Models the principles and values of integrity, competence, responsibility, respect and trust.
• Performs cross-functional and other duties as assigned and requested.

Job Requirements

• A bachelor's degree in a relevant discipline (such as healthcare administration, health informatics, business administration, or related field) is equivalent to a combination of education, training, and experience, required.
• 3 years of experience in healthcare, with knowledge of hospital operations, required.
• Project management certification is an asset.
• Knowledge of project management methodology and best practices and/or program management.
• Apply project management skills and utilize CAMH project management methodology, data, evidence-based practice, change management strategies and improvement science to ensure achievement of project objectives and timelines.
• Establish and maintain collaborative partnerships with individuals across various organizational levels.
• Strong knowledge of hospital digital department operations, ensuring smooth day-to-day functioning of digital health departments.
• Experience overseeing governance and quality assurance for digital operations.
• Demonstrated leadership skills, including experience in leading projects, events, and/or quality improvement initiatives, collaborating with multidisciplinary teams, and implementing change.
• Strong communication skills to effectively engage with team members and leadership.
• Proven ability to collaborate with multidisciplinary teams, senior leaders, clinical teams, IT, and external partners to achieve organizational goals.
• Familiarity with optimizing clinical and/or administrative processes through digital solutions, including knowledge of change management and supporting staff through digital transitions.
• Strong analytical skills to assess data, conduct root cause analyses, and implement evidence-based interventions.
• Experience managing budgets for digital projects.