Operations Specialist

We are a leading wine and spirits import agency in Ontario, dedicated to providing high-quality beverages from across the globe to our clients. We are seeking a highly organized, fast learner, and growth-oriented Operations Specialist to join our team. This role is crucial in ensuring the smooth execution of daily operations, with a focus on inventory management, order fulfillment, and information systems oversight. If you are eager to develop your skills, take on new challenges, and grow within a dynamic company, we would love to hear from you

Key Responsibilities:

Inventory Management:

• Ensure efficient inventory control across multiple locations.
• Maintain consistent stock levels with timely ordering, receiving, and storage of wine and spirits.
• Implement and maintain inventory tracking systems to monitor stock movements, minimize wastage, and avoid stockouts or overstock situations.
• Perform regular inventory audits and work closely with the warehouse team to ensure accurate stock counts.
• Analyze and report on inventory trends, product demand, and other key performance indicators (KPIs) to optimize the supply chain.

Order Management:

• Coordinate the order processing workflow from receipt of customer orders to delivery, ensuring timely and accurate fulfillment.
• Develop and maintain strong relationships with suppliers, logistics partners, and clients to ensure smooth and efficient order fulfillment.
• Oversee the order management system (OMS) to ensure orders are processed correctly, invoiced accurately, and delivered on time.
• Address and resolve any issues related to order discrepancies, damaged goods, or shipping delays, ensuring minimal disruption to customer service.
• Monitor and optimize order lead times and customer satisfaction levels.

Information Systems Management:

• Maintain and improve the company's information systems, including inventory, order management, and customer relationship management (CRM) systems.
• Work with the IT team to ensure that systems are integrated, efficient, and user-friendly, and provide troubleshooting support as needed.
• Train staff on proper use of internal systems, ensuring data integrity and system updates are maintained.
• Collaborate with other departments (sales, logistics, finance) to ensure seamless information flow between systems.
• Analyze operational data and generate reports to provide insights into process improvements, cost savings, and business growth.

Qualifications:

Experience: Experience in operations or supply chain management is an asset. Experience in the wine and spirits industry is an asset.

Skills:

• Strong knowledge of inventory management practices and order fulfillment processes.
• Proficiency in managing information systems and working with ERP or OMS software (knowledge of systems like ChannelSnap, Streak, or similar is preferred).
• Excellent problem-solving and organizational skills with the ability to multitask and prioritize effectively.
• Analytical mindset with the ability to generate reports and use data to improve operational efficiency.
• Strong communication skills to liaise with internal teams, suppliers, and customers.
• Ability to dive deep into operational processes and systems to drive efficiency.

Education: Bachelor's degree in Business, Supply Chain Management, Logistics, or a related field is preferred.

Location: Must be based in or willing to relocate to Ontario, Canada.

What We Offer:

• $45,000-55,000 salary, bonuses and benefits package.
• Opportunity to work with an exciting and growing company in the wine and spirits industry.
• A collaborative and dynamic work environment where your contributions are valued.
• Professional development opportunities and room for growth within the company.

If you are a highly organized, detail-oriented individual with a passion for the wine and spirits industry, we want to hear from you Apply now to join our team as we continue to grow and elevate our operations.

How to Apply:

Please send your resume and cover letter to with the subject line "Operations Specialist – Bottles & Barrels"

This job description outlines the core responsibilities and qualifications, but additional duties may be required based on the needs of the business.